Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
The Customer Service Representative acts as a key link between customers, sales, and operations, ensuring seamless order management and high-quality service delivery. This role requires strong analytical skills, customer focus, and deep understanding of products and processes to effectively support customer needs.
Where You’ll Make a Difference
- Receive and process customer orders, ensuring accuracy, completeness, and timely execution
- Manage customer inquiries and complaints, providing effective and professional resolutions
- Maintain ongoing relationships with assigned customers and internal sales teams
- Act as a key communication bridge between customers, sales, and operations
- Monitor order status and proactively address potential issues or delays
- Apply knowledge of product portfolio, availability, and logistics constraints to support decision-making
- Ensure compliance with internal processes, service levels, and customer expectations
- Support continuous improvement initiatives to enhance service efficiency and customer satisfaction
What Makes You the Right Fit
- Previous experience in Customer Service, Order Management or Supply Chain roles
- Strong communication skills with the ability to manage internal and external stakeholders
- High level of attention to detail and problem-solving capabilities
- Ability to prioritize tasks and manage multiple requests simultaneously
- Customer-oriented mindset with strong interpersonal skills
- Analytical thinking and sound judgment in handling complex situations
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools
How Would You Stand Out
- Experience working in a multinational or shared service environment
- Knowledge of flavors, fragrances, food ingredients, or related industries
- Familiarity with order-to-cash processes
- Advanced Excel or data analysis skills
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
