Compliance and Quality Assurance Manager

The Firm

Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focussing on collective redress.

The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services.

Our ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing.

Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings), this allows us to take on larger, headline making cases with greater efficiency and confidence. All of our cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients.

KP Law was ranked Tier 1 for Group Litigation: Claimant in The Legal 500 UK Guide 2026, and Band 2 for Group Litigation: Claimant in Chambers and Partners 2026.

The Role

· The Compliance and Quality Assurance Manager will support the Firm’s compliance and risk management framework across both FCA-regulated and unregulated activities.

· The role reports directly to the Compliance Director. The successful candidate will assist with compliance monitoring, risk management processes, advertising and financial promotion reviews, complaints handling, and quality assurance activities.

· This position offers strong development opportunities for candidates seeking to build a career in regulatory compliance within a lead generation and marketing environment operating alongside the legal sector and FCA-regulated claims management activities.

· The role requires sound judgement in balancing regulatory requirements with commercial objectives within a controlled risk framework.

Career Development

This role offers a structured development pathway that is subject to performance and experience. Progression and remuneration opportunities may include the following roles:

· Head of Compliance

· Head of Compliance & Risk

The role provides exposure to regulatory governance, risk management frameworks, financial promotions oversight and compliance monitoring within a growing regulatory environment.

Role Responsibilities

Key Responsibilities:

As Compliance and Quality Assurance Manager, your role will include, but not be limited to:

Compliance Monitoring & Quality Assurance

· Support and contribute to the operation of the firm’s compliance monitoring programme.

· Conduct quality assurance reviews across marketing activity, lead generation processes and customer journeys.

· Identify compliance risks, issues, or control weaknesses and escalate appropriately.

· Maintain compliance monitoring records and management information.

Advertising & Financial Promotions

· Review and assess marketing materials, landing pages and advertising campaigns for regulatory and legal compliance.

· Assess marketing activity and customer journeys in line with the FCA Consumer Duty, including consideration of target market, customer understanding and fair outcomes.

· Review lead capture mechanisms and marketing journeys to ensure compliance with UK GDPR and PECR, including consent standards and transparency requirements.

· Support the approval process for financial promotions, ensuring compliance with FCA requirements and internal sign-off procedures.

· Where authorised, approve financial promotions in accordance with internal governance and escalation thresholds.

· Maintain records of marketing approvals and financial promotion reviews.

· Support ongoing monitoring of live advertising activity.

Risk Management

· Contribute to maintaining the firm’s risk register and risk management documentation.

· Support the identification and assessment of operational, regulatory and reputational risks.

· Assist with periodic risk reviews and internal reporting.

Complaints Management

· Assist with the handling and investigation of complaints in accordance with FCA DISP requirements.

· Maintain the firm’s complaints register and supporting documentation.

· Support root cause analysis and remediation where required.

Governance & Regulatory Support

· Maintain and update compliance policies, procedures and governance documentation.

· Support internal compliance reporting and management information.

· Assist with regulatory enquiries, internal reviews and audits where required.

· Escalate material compliance issues promptly to the Compliance Director (SMF29) in line with internal escalation thresholds.

Breach & Incident Management

· Identify, document and escalate regulatory breaches or incidents in accordance with internal governance procedures.

· Support investigation, root cause analysis and remediation of identified issues.

· Maintain records of breaches and incidents, including actions taken and outcomes.

Quality Assurance

· Review B2C/B2B content copy and customer service communications to ensure they meet compliance requirements and are of a high standard.

Learning and Development

· Support operations with the implementation, roll-out and monitoring of training and development across key compliance areas.

Person Specification:

Essential

· 3 years+ of experience in a compliance, risk or governance-related role and a demonstrable ability to meet the responsibilities described within this job specification.

· Strong analytical skills and attention to detail.

· Ability to interpret regulatory or legal requirements.

· Strong written communication and documentation skills.

· Ability to manage multiple tasks and prioritise effectively.

· Working knowledge of relevant UK regulatory frameworks and legislation, including:

- FCA Handbook (including, but not limited to, CMCOB, PRIN, DISP, SYSC, FIT, PERG, COND, SUP;

- UK advertising regulation, including the ASA’s CAP and BCAP Codes;

- Data protection and privacy legislation, including UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

Desirable Skills & Attributes:

· Experience working in a regulated environment.

· Exposure to FCA-regulated activities or the legal services sector, ideally regulated claims management activities, although not strictly necessary.

· Experience reviewing marketing or advertising materials.

· Understanding of compliance monitoring or risk management frameworks.

· High standards of integrity and professionalism.

· Methodical and analytical approach to problem solving.

· Ability to work independently and escalate issues appropriately.

· Commercial awareness and pragmatic judgement.

Equal Opportunities

Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.

Our Values

At KP Law, we pride ourselves on being a values-led law firm. Our Values:

Excellence in Everything

· We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do.

· We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise.

· We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service.

Together We Achieve More

· We collaborate openly, valuing and respecting diverse perspectives to achieve the best results.

· We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive.

· We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements.

There’s Always a Way

· We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.

· We take ownership of problems, staying committed and resilient until we achieve the best outcome.

· We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate.

Our Benefits

We strive to offer a rounded benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:

· Annual discretionary bonus scheme

· Company contributory pension scheme

· Hybrid working

· Life assurance

· Cash-back healthcare scheme

· Enhanced family friendly polices

· Employee Assistance Programme

· Subsidised gym membership

· Cycle to Work scheme

· Staff referral scheme