Business Analyst

The Firm

Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focussing on collective redress.   

The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services. 

Our ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing. 

Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings), this allows us to take on larger, headline making cases with greater efficiency and confidence.  All of our cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients.

KP Law was ranked Tier 1 for Group Litigation: Claimant in The Legal 500 UK Guide 2026, and Band 2 for Group Litigation: Claimant in Chambers and Partners 2026.

Role Summary

Working closely with business, the role will be responsible for understanding and prioritising requirements to support business process change, platform development and implementation of new technology solutions.

Understanding business process problems and inefficiencies and providing suggested solutions to assist in delivering new operational and legal processes and process changes.

Working with the Development team and business stakeholders to create specifications for new system features, workflows and automations and to document required changes to existing systems.  Managing the delivery of new features and changes through robust management of the Software Development Life Cycle (SDLC) and liaising with end users, software vendors and development resources to achieve these outcomes.

Key Duties & Responsibilities

• Identifying and documenting business requirements to assess the viability of process and systems changes
• Creating user stories and working with the platform project manager and development team to refine these requirements and prepare them for development
• Creating new features and change specifications Working with internal and external Developers and Architects to define practical development requirements     Liaising with external and internal stakeholders
• Mapping and documenting integration interfaces between legacy and new systems
• Conducting requirements analysis and preparing specific proposals for modified or replacement systems
• Working closely with end users and 3rd parties to ensure technical compatibility and user satisfaction
• Creating and supervising system test plans and working with end users to facilitate user acceptance testing
• Overseeing the implementation of new systems and data migrations with service owners through the release process
• Supporting users on change control, release planning and system updates
• Contributing to training and user manuals
• Guiding team development efforts towards successful project delivery

Skills and Experience   

• Proven working experience in a Business Analyst role

• Ability to identify quick, workable solutions to business problems – focusing on timely delivery of value and not lengthy complex technical solutions Previous working experience of using Salesforce Products (ServiceCloud, Marketing Cloud)
• Knowledge / experience in AI tools such as Salesforce Agentforce (desirable)
• Degree, or equivalent work experience, in business administration or related fields such as computer science, business information systems or information technology.
• Strong technical background with a thorough understanding of requirements management tools, eg Confluence, Jira, Monday.com, Clickup, Scribe
• Excellent knowledge MS Excel, Word and Powerpoint, Sharepoint, O365
• Outstanding analytical, innovation, critical thinking and problem-solving skills.
• Ability to build effective, trusted relationships at all levels within the organisation and with external stakeholders.
• Excellent communication and interpersonal skills with the ability to explain complex scenarios to non-technical people  Highly self-motivated with the ability to meet tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
• Ability to travel to all our offices when required
• Experience of working in the legal industry not essential but beneficial
•  Previous experience of working with Salesforce not essential but beneficial

Equal Opportunities

Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs.

Our Values 

At KP Law, we pride ourselves on being a values-led law firm. Our Values: 

Excellence in Everything 

We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do.  We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise.  We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. 

Together We Achieve More 

We collaborate openly, valuing and respecting diverse perspectives to achieve the best results.  We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive.  We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements. 

There's Always a Way

We approach challenges with a positive and proactive mindset, exploring creative and practical solutions.  We take ownership of problems, staying committed and resilient until we achieve the best outcome.  We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate. 

Our Benefits

We offer a competitive benefits package, that employees value, no matter what stage of their career they are in. Current benefits include:

• Annual discretionary bonus scheme

• 25 days holiday, plus bank holidays

• Company contributory pension scheme  

• Hybrid working 

• Life assurance

• Cash-back healthcare scheme

• Enhanced family friendly polices

• Employee Assistance Programme

• Subsidised gym membership

• Cycle to Work scheme

• Staff referral scheme