International Baccalaureate
Senior Community Partnerships & Development Manager (Indonesia)
🇸🇬Singapore, Singapore1 day ago
SeniorFull TimeEN
Role Purpose: The role of the Senior Community Partnerships & Development (CP&D) Manager is to:
Manage and nurture key external stakeholder relationships with educational authorities, higher education institutions, IB associations, groups of schools and individual schools.
Support and implement growth activities led by IB Singapore to maximize IB’s impact.
Build awareness, acceptance and recognition of IB programmes and services.
Feed local insights back into IB’s global functional centres and work with IB’s global teams to identify and implement continuous improvement.
Country-Specific Context and Focus
Indonesia is a key market with significant growth potential for the IB. The country currently has 126 authorised programmes and 48 candidate programmes, reflecting a vibrant and expanding IB ecosystem. This role sits at the intersection of portfolio stewardship and market growth, with responsibility for nurturing existing school relationships, supporting programme sustainability, and identifying opportunities for strategic expansion over time.
The Senior Manager will help shape and deliver IB's engagement, support and retention efforts across Indonesia. The role is responsible for building strong relationships with schools, yayasan (foundations), and key government stakeholders (e.g., Ministry of Education, Ministry of Religious Affairs), supporting programme continuity and quality, and advancing opportunities for sustainable portfolio growth in a dynamic and diverse market. The position requires a strategic, externally facing leader who provides strong stakeholder engagement and navigates the local regulatory landscape effectively.
Outreach
Serve as the liaison in supporting the establishing and negotiation of agreements with educational authorities, higher education institutions, school associations and leverage these relationships to expand market presence.
Provide support for educational innovation initiatives from the Education Office in the context of country/portfolio responsibilities through local partnership management of partner entities and school engagement ensuring feedback is captured and recorded.
Ensure outreach activities are effectively delivered, communicated, and documented, including engagement with key external partners and IB schools at all stages of their customer journey.
Account Management, Partnership Planning and Knowledge Sharing
Lead the reception and triage of new interested IB programmes and schools, lead and delegate to fellow CP&D managers to ensure schools receive support, align and coordinate IB services for the assigned portfolio across internal functions and offices (cross‑functional orchestration), ensuring a smooth introduction to service teams while enabling continuity and uninterrupted partnership engagement.
Develop, manage, and sustain strategic partnerships across a defined portfolio of Schools, across all stages of their IB journey (interest - candidacy - authorization - implementation and development - advocacy).
Map and maintain account relationships, including identification of key stakeholders, decision-makers, influencers, and an understanding of their roles, priorities, key drivers for decision-making and institutional context.
Maintain accurate, current, and comprehensive account information in shared systems (Salesforce CRM) to support organizational learning and continuity, and to inform yearly plans for the portfolio.
Drive continuous improvement initiatives that capture, share, and embed effective practices across partner schools.
Work with IB Answers to gather information from schools and support tier two query handling, ensuring efficient resolution routes.
Partnership Management with School System Leadership
Establish and sustain trusted strategic relationships with school system leadership and decision makers.
Act as the primary relationship owner, navigating the complex governance and operating environment of the school system to support leadership in driving access and relevant adaptation of an IB education in their context.
Develop and implement strategies with clear mutual value propositions for both IB and local education stakeholders (Groups, Districts and Systems, higher education, etc.)
IB Programme Development and Quality Support
Deliver proactive and responsive support to schools across the programme lifecycle through planned campaigns and co-designed strategy anchored in established protocols (e.g. data-chats, annual reviews), alongside milestone-based outreach, webinars, presentations, and meetings, using a differentiated 1: many and 1:1 engagement model.
Provide consultative guidance by analysing school, regional, and global performance data and using these insights to connect service teams to deploy identified appropriate teaching and learning expertise, including Programme Development Planning (PDP), Programme Development Consultancy (PDC), IB Educator Consultancy, and other services.
Support effective change management for IB-initiated, multi-year and multi-programme initiatives, including Digital Assessment.
Identify school needs across lifecycle stages, assess the applicability of existing services, and customize supports where required, monitoring progress against key milestones to ensure successful implementation outcomes.
Build professional learning networks (PLNs) that empower candidate and authorized schools to achieve sustainable implementation. Support Stakeholder Success community building initiatives with Learning Hubs.
Build the capacity of new and experienced school‑based leaders in understanding and implementing an IB education to its optimum in context.
Monitor school queries, development plans and implementation difficulties related to programme implementation and provide feedback reports to CP&D leadership for continuous improvement.
Monitoring of Authorization and Evaluation Services
Provide contextual and relational input to service teams in preparation for authorization and evaluation services
Support the identification and alignment of PDP focus areas or themes, ensuring contextual briefings are provided to IB Educators prior to visits.
Review post-visit outcomes, including final reports and use these insights as part of ongoing planning, where strategic relationship value is present.
Guide and support schools as they prepare for self‑study and programme development planning to maximize the benefits of evaluation, including connecting schools with wider ecosystems and facilitating sharing of effective practices.
Retention and Risk Management
Proactively identify and manage retention risks through targeted outreach and intervention.
Address programme viability risks, including low engagement, declining student cohorts, and underperformance.
Mitigate the impact of leadership changes through proactive support and adaptable, organization-backed strategies.
Support schools and school systems during crises or incidents, in collaboration with relevant internal teams.
Lead service recovery efforts in response to complaints, low satisfaction scores from surveys, quality assurance processes, and annual pulse surveys.
Localised Strategy, Stakeholder Insight and Delivery
Local Partnership Liaison and Educational Ecosystem Engagement
Problem Solving and Decision Making
Responsible for strategic partnerships with key educational stakeholders (especially in country context).
Leads, develops and proposes key strategies and plans to improve growth and retention in alignment with organizational goals.
Influences managers, heads and senior level staff within the IB to improve service to stakeholders.
Influences change in dynamic multi-cultural, cross-functional environments, internally and externally.
Translates customer needs and requirements into IB solutions/proposals and ensures efficient execution.
Identifies strengths and weaknesses in existing services and processes and proposes appropriate changes.
Analyzes problems considering the interests of the dynamic and diverse make up of stakeholders involved.
Solves problems by developing innovative solutions based on data-driven analysis and actively advocating internally and externally.
Educational background:
A Bachelor's degree, preferably in Education or Business-related discipline.
Master’s degree, preferably in Education or Business-related discipline.
Work experience:
Proven experience in school leadership roles.
Experience in education management, school improvement and educational change.
Familiarity with education systems and practices in public, private and international school systems.
Experience in IB Educator Network roles such as IB school visit team member/leader, consultant and workshop leader and/or educational administrator or other IB educator experience desirable.
Proven experience in business development roles.
Skills:
Fluency in English and Bahasa Indonesia.
Hold professional accreditation or experience in business analysis and/or project management.
Able to facilitate discussions, communicate effectively, and engage with high-level representatives from national governments, international organizations, and foundations.
Exceptional skills in needs analysis and strategic positioning.
Demonstrated commercial insight with a history of confidently engaging with a range of stakeholders, from middle managers to key decision-makers.
Strong strategic thinking capabilities with the ability to convert the IB's strategic visions into practical and achievable outcomes.
Experience working across diverse and international cultures and proven track-record of delivering successful results.
Exceptional organizational and project management skills, with meticulous attention to detail and accuracy.
Exceptional writing skills on technical or quantitative subjects, aimed at influencing business decisions.
Outstanding interpersonal, communication, and presentation abilities, both written and verbal, with high professional maturity and diplomacy.
Highly effective at collaborating with and building trust across departments and offices.
A solid understanding of business risk and implementing effective risk management and mitigation strategies.
Thrives in dynamic environments, demonstrating a proactive approach, the ability to work autonomously, and the capacity to manage multiple tasks simultaneously.
Highly skilled in Microsoft Office Suite (Word, Excel, PowerPoint, PowerBI, and Outlook).
Working knowledge of Salesforce.
