Full TimeENNorth America
Southwest Care Center employees can answer yes to these 3 questions:
Do you want to make a difference?
Do you believe everyone is entitled to quality healthcare?
Do you desire to serve the underserved in your community?
For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/HepC treatment, testing and other services within our communities.
Southwest Care Center is currently seeking a full-time Technical Support Analyst working organization-wide including our clinics in both Santa Fe and Albuquerque, NM. This position will be required to make frequent commutes to both locations as work dictates.
Monday - Friday schedule
Competitive salary
Great work/life balance with generous time off plans
CEU/Professional development reimbursement with additional time off
Tuition reimbursement availability
Full benefits package including medical, dental, vision, 401k with substantial employer contribution, generous paid time off, professional development programs, and 340B prescription access.
Education: High school diploma or general education degree (GED).
Mandatory Knowledge, Skills, Abilities, and Other Qualifications:
Exhibit self-direction and critical-thinking skills, excellent communication and patient excellence skills, and the ability to work independently, while promoting and building a positive, service-oriented team environment.
Be able to deliver excellent patient service in a nonjudgmental, open-minded and facilitative manner.
Excellent written and verbal communication skills and the ability to handle sensitive and confidential situations and documentation.
Average proficiency using a computer to accomplish work.
High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress.
Skill in making appropriate decisions to benefit patients and meet SCC objectives.
Ability to prioritize work and complete it on a timely basis with minimal supervision.
Ability to follow procedures.
Ability to deal with change and seek out opportunities to effect change to promote patient care.
Ability to read, write, understand and spell English and medical terminology correctly.
Basic accurate Computer and keyboarding skills.
Ability to maintain and build trust; protect and preserve confidential information along with high attention to detail.
Able to prioritize effectively and meet strict deadlines while managing multiple, competing tasks in a fast-paced organization.
Ability to perform other duties as assigned.
Basic operation of a workstation (turning on/off, knowledge of basic functions and components).
Use/storage/maintenance of multiple usernames and passwords.
Computer-related problem-solving skills through the use of available trainings and help desk.
Use of Windows Explorer (electronic file-handling).
Regular and predictable punctuality and attendance are a requirement of this position.
Performs other duties as required and assigned
The purpose of this position is to provide direct and indirect customer support to the clinical team. Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions as part of one or more clinical teams. Serves as liaison between clinical teams and other staff, other agencies, and patients.
Collaborates with the clinic staff and other SCC Departments to ensure appropriate workflow within the clinic.
Functions as a liaison between the Patient Access Specialist, Patient Access Supervisor, and all staff. Serves as a resource to on-site Patient Access Staff.
Provides exceptional service excellence to patients and guests, by demonstrating a positive attitude, patient-focused and professional manner at all times.
Demonstrates the importance of patient access at all times by adhering to the scheduling protocol.
Consistently promotes patient access by answering and managing calls from a telephone system, including transferring calls to appropriate staff members or departments. Promptly retrieves and replies to voicemail messages.
Utilizes electronic scheduling software to enter and track patient interactions as appropriate, including updating accurate patient demographics and insurance information at all times. Maintains proficiency in the use of the electronic scheduling software, electronic health record and scanning.
Verifies insurance eligibility for each patient visit.
Maintains proficiency in the use of the electronic scheduling software, electronic health record and scanning. Serves as EMR super-user.
Operates point of sale system and balance cash at end of day, prepares daily batch reconciliation.
Attends all scheduled mandatory meetings and trainings.
Other duties as assigned.
Apply today. We look forward to speaking with you soon!
The Land of Enchantment offers residents a way of life that you will not find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
Rich cultural and historical diversity.
310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
Diverse and inclusive communities with amazingly kind people from all walks of life.
Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
International airport provides low-cost, quick access in-country and out.
Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
Great schools and family friendly communities.
And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.
Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact HR@southwestcare.org.
*Please note, we are unable to respond to resume inquiries.
The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
Rich cultural and historical diversity.
310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
Diverse and inclusive communities with amazingly kind people from all walks of life.
Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
International airport providing low-cost, quick access in-country and out.
Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
Great schools and family friendly communities.
And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
