ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and Responsibilities:
- Manage and maintain schedules, calendars, and appointments for patients.
- Assist in rescheduling or reallocating resources when absences or changes occur.
- Provide administrative support to client such as Credentialing and expirable follow-ups.
Requirements
- At least 6 months BPO experience handling a Healthcare Account
- Ability to prioritize and multitask in a fast-paced environment.
- Strong problem-solving skills and ability to work independently and as part of a team.
- Proficiency in using MS Tools
- Excellent verbal and written English skills
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
