In this role as a Senior Manager / Team Lead (m/f/d) Global Reefer Product Excellence you will lead a team of reefer experts, guiding and supporting our global reefer organization. Your role is pivotal in delivering exceptional reefer services, ensuring customer satisfaction, and driving commercial growth.
- Lead the Product Excellence team, providing direction, coaching, and day-to-day support to team members
- Deliver hands-on support and training to Hapag-Lloyd Regions and Areas on all technical and digital reefer topics
- Support the Global Reefer Strategy through analytics, continuous improvements, and the implementation of existing and new reefer products (e.g., Hapag-Lloyd LIVE, Cargo Shield, Controlled Atmosphere)
- Own and further develop commercial and technical reefer processes for Cold Treatment, Controlled Atmosphere, High Value Reefer Cargo, Cargo Shield Reefer and other reefer-related services
- Drive the performance of reefer value-added services, identifying growth opportunities and generating additional revenue
- Contribute to defining requirements for reefer products and services
- Represent Hapag-Lloyd as a reefer product expert at trade fairs, supporting reefer sales teams
- Participate in customer meetings to provide reefer product expertise and support
- A motivated, authentic, and reliable leader who thrives in international teams and believes team spirit drives success
- Strong customer-centric and commercial mindset and are willing to step out of your comfort zone to drive growth and improvement
- Solid sales background and know how to drive commercial performance together with Regions and Areas - turning product and service capabilities into measurable revenue impact
- You work efficiently and analytically, with an enthusiastic, hands-on approach that energizes others
- Reefer technical knowledge - or the curiosity and attitude to learn quickly - to confidently support our reefer sales teams
- Proficiency in MS Office (especially Excel and PowerPoint) and familiarity with Hapag‑Lloyd applications (e.g., Qlik, FIS), or a strong willingness to learn them
- Knowledge of agile methodologies (e.g., Scrum) and experience working in agile product/delivery environments is beneficial
- Willingness to travel internationally, as well as a very good command of written and spoken English; Spanish is a plus
With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
