MidFull TimeEN
COMPANY: FlightStory
REPORTING TO: Head of Product & Ecommerce
LOCATION: London
We are a media and investment company, and we are on a mission to elevate the stories, build the communities, and support the founders that inspire a happier, healthier humanity. We scale creator-led media, ventures and communities.
We are looking for a highly organised and commercially minded Product Merchandising & Operations Manager to own the operational engine behind our growing product ecosystem.
This role will lead end-to-end merchandising and operational delivery across FlightStory products, including The Diary of a CEO product range.
You will oversee stock management, operational planning, customer experience coordination, supplier and partner management, and product launch execution - ensuring products are delivered efficiently, customer expectations are met, and operations can scale effectively as the business grows.
This is a critical hire that will create operational leverage across the business by freeing senior leadership from day-to-day operational administration and building stronger systems, structure, and accountability across the product function.
Own stock management and inventory planning across all product lines, ensuring strong availability while minimising overstock risk
Manage operational delivery across ecommerce, fulfilment, customer service, and wholesale channels
Coordinate external operational partners including customer service and 3PL/distribution providers
Support B2B and wholesale operations, including distribution relationships and contract coordination
Ensure successful operational execution of new product launches from planning through to delivery
Improve operational processes, reporting, and workflows to support scalability and efficiency
Monitor operational performance and proactively resolve issues across fulfilment, stock, logistics, and customer experience
Partner closely with ecommerce, growth, and product teams to ensure smooth execution across launches and ongoing trading activity
Create structure and operational clarity that enables the wider product team to focus on growth and innovation
Ecommerce operations experience, ideally within a Shopify environment
Strong stock management and merchandising capability
Excellent operational organisation and attention to detail
Ability to manage multiple external suppliers and operational partners simultaneously
Strong problem-solving skills and calm execution under pressure
Commercial awareness with the ability to balance customer experience, operational efficiency, and profitability
Strong communication and stakeholder management skills
Comfortable operating in a fast-moving, scaling business environment
You enjoy bringing order, structure, and accountability to fast-growing environments
You are highly detail-oriented and naturally proactive
You stay positive and solutions-focused when problems arise
You enjoy balancing strategic thinking with hands-on execution
You are motivated by improving systems, processes, and customer outcomes
You thrive in collaborative, entrepreneurial businesses where priorities evolve quickly
Experience in ecommerce operations, merchandising, or product operations within a consumer brand or high-growth business
Experience managing stock, fulfilment, and customer service operations
Exposure to wholesale or B2B operational processes and contracts
Shopify experience strongly preferred
Retail background from large brands would be advantageous
Experience working with Amazon agencies or marketplace operations is a plus
Background working with 3PLs, distribution partners, or operational service providers preferred
