Join the dynamic team at Thompsons Africa as a Junior Inbound Reservations Consultant based in Durban.
This entry-level position offers a fantastic opportunity to develop your skills within a leading destination management company specializing in South and Southern Africa.
Key Responsibilities:
- Assist with FIT reservations and quotations
- Prepare accurate and competitive travel itineraries and costings
- Liaise with suppliers, including hotels, lodges, transport providers, and activity operators
- Manage booking confirmations, amendments, and cancellations
- Ensure all reservations are captured accurately and timeously on the system
- Maintain excellent communication with internal teams, customers, and suppliers
- Support Reservations Consultants with administrative and operational tasks
- Ensure deadlines are met, and service delivery standards are maintained
This role is perfect for an individual passionate about travel, and committed to delivering outstanding travel experiences.
Requirements
Qualification:
- Grade 12 or equivalent completion required
- Post-secondary qualification in travel, tourism, or a related field is a plus
Experience:
- Previous experience in inbound tourism or tour operating, customer service, or related fields
- Knowledge of South and Southern Africa destinations will be advantageous
- Experience working within reservations systems will be advantageous
- An understanding of FIT travel planning will be advantageous
Skills and Attributes:
- Excellent communication and interpersonal skills
- Organized and detail-oriented with the ability to handle multiple tasks and to work under pressure
- Customer-focused with a positive attitude and willingness to support team members
- Computer literate
- A passion for travel and an interest in South and Southern African destinations
- Ability to work independently and as part of a team
- Positive attitude and a hunger to learn and develop
Benefits
Working in a vibrant culture-centric company.
Many learning and growth opportunities means this is a career, not just a job!
Work hard, play hard. We love celebrating successes together!
