£26,550 – £26,550Full Time
Job Description:
Salary is from £26,550 plus commission (OTE £33,100)
Permanent - Full Time - 37.5 hours per week (Monday-Friday only)
This role is office based with potential for Hybrid working options available once signed off - This is not a fully remote working position.
What you'll be doing
Acting as a subject matter expert you will work as part of a team handling new business enquiries and across its existing business retention portfolio.
You'll provide quality support to clients in line with Bupa standards, putting them ‘at the heart of everything we do’ while working to achieve sales targets in line with business plans.
You'll comply with regulatory and legislative requirements as appropriate and support senior team members in delivering service improvement initiatives.
You'll build relationships and expand your portfolio, making your own contribution to our culture of outstanding performance.
What’s a typical day?
You'll provide quality client service to potential customers and clients in line with Bupa standards and reputation, and make sure telephony activity requirements are achieved.
You'll take ownership of customer queries, identify and understand the customers' needs and resolve them appropriately.
You'll aim to achieve quality and volume targets as outlined in the business plan, whilst demonstrating a thorough understanding of Bupa products and services and sell appropriately.
All your activity will comply with FCA or CQC regulations. Furthermore, you'll engage with the clients and work with peers and colleagues across Bupa to draw upon all available resources and make use of these to provide the highest quality service possible.
Key Skills / Qualifications needed for this role:
You MUST have telephony-based sales experience and a clear, confident technique
Enthusiasm and desire to learn and understand Bupa products and policies, and understanding of the importance of working ethically and compliantly in a regulated environment
An empathetic and sensitive approach whilst having engaging stakeholder management and effective relationship-building skills
Excellent standard of written communication
You will be a collaborative team player with the ability to take ownership of queries to resolution by using outstanding communication skills, with a consultative, credible manner
A customer-focused, target-driven, flexible approach
Experience in sales would be amazing, but not essential.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full timeJob Area:
Call CentreLocations:
Bupa Place
