Manager, Clinical Operations, MHSU

Salary Details

The salary range for this position is CAD $59.59/Hr. - CAD $85.65/Hr.

Job Summary

Come work as a Manager, Clinical Operations – MHSU with Vancouver Coastal Health (VCH)!

 

Vancouver Coastal Health is looking for a Clinical Operations Manager to join the Mental Health and Substance Use (MHSU) team in Vancouver. Reporting to the VCH Operations Director on the Vancouver Community team, this specific Clinical Operations Manager role will be responsible for supporting a unique Assertive Community Treatment (ACT) program operating in Vancouver.

 

The successful applicant should come with strong leadership skills and experience in team design and development, as well as a background in leading clinical teams, change management, and budget oversight. A focus will be on applicants who demonstrate experience partnering with our key service stakeholders of Policing, Corrections, and Justice to help shape service design and delivery to this unique ACT population with co-occurring health and criminogenic factors.

 

As a Manager, Clinical Operations with VCH you will:

• Provide clinical and operational leadership to frontline interdisciplinary clinical care teams in a health program that directly supervises, at a minimum, Nurses at the Level 4 or 5 classification/wage rate.
• Be responsible for delivering services through a team of clinical and partner agency staff in an outreach focused, community-based setting.
• Provide leadership and direction for operations management, planning, implementation and evaluation of services and activities related to utilization and risk management, and quality improvement of the clinical program/department.
• Play a critical role addressing the ongoing issues/needs of clients and their families while supporting client transitions in their continuum of care, including acute, tertiary, ACT, and other community health care environments.
• Support in service model development, planning, implementation, and management of an ACT team, working as a team player with colleagues and co-workers and in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, education and research.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Qualifications

Education & Experience

• Baccalaureate (Masters preferred) in a relevant clinical professional area with seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience.
• Current registration/membership with a recognized professional association.
• Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.

Knowledge & Abilities

• Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Demonstrated ability to understand available resources for program/department and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances and makes recommendations for corrective action.
• Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.
• Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.
• Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.
• Physical ability to perform the duties of the position.

 

Closing Statement

DO NOT POST - CONTACT COMPCLASS@VCH.CAAs per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. Why Join Vancouver Coastal Health (VCH):VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.