

Application Deadline: The position will continue accepting applicants until filled
Location: Tainan, Taiwan
Professional Area: Manufacturing Services
Contract Type: Permanent
Professional Level: Experienced
Work Group Level: WG4
Reporting to: Manufacturing Services Manager
Customer Service Supervisor
Coordinate and lead all aspects of all Customer Service activities, including but not limited to market purchase and sales order management, shipment planning with markets and warehouses, and monthly excise reporting in collaboration with relevant partners. Responsible for the setup, maintenance, and governance of customer master data, end‑to‑end sales flow processes, and product registration with NTA.
Handle ad hoc responsibilities such as the handling of Tax Stamps and other non‑finished goods materials requiring shipment and sales coordination. Lead the execution of the annual customer satisfaction survey and develop action plans to drive continuous improvement. Ensure implementation of ISO standards and provide support for internal and external audit requirements. Incorporating IWS principles into daily operations to drive process improvements and ensure achievement of CBN. Lead, coach, and develop the Customer Service team to strengthen capabilities and achieve factory critical metrics.
As the Customer Service Supervisor, you will:
Requirements: