Application Support Specialist – Investments Technology

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 29th May 2026

Please note Rest does not accept speculative resumes from recruitment agencies 

Rest will review applications prior to the closing date and may close the role earlier 

Job Description

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

We are transforming the way we support investing at Rest.

The Investments Team is on a significant transformation journey, with a clear goal: to be the leading investment team in Australian super, with a strong member focus and superior investment performance.

We are looking for an Application Support Specialist to help make that happen.

This is a hands-on role at the centre of our investment technology stack, with Charles River IMS (CRIMS) as our core front-to-back investment management system.

You will support critical investment workflows across a suite of specialist applications, including FactSet, Bloomberg and S&P iLevel.

What you will do

• Be the SME for CRIMS configuration across workflows, trade lifecycle, compliance rules, reference data, security master, and key integrations.
• Support end-to-end investment operations in CRIMS: order management, compliance monitoring, execution, post-trade processing, settlement support, and exception management.
• Diagnose and resolve complex production issues across configuration, data and integrations, working with upstream and downstream platforms (market data, IBOR/ABOR, data services).
• Partner closely with vendors and internal delivery teams on implementations, upgrades and enhancements.
• Drive release planning and transition into stable BAU support (readiness, deployments, regression testing, handover).
• Lead incident triage and escalation, run root cause analysis, and improve monitoring and alerting.
• Maintain strong governance: access controls, DR testing, continuity procedures, and audit-ready documentation aligned to CPS 230 and CPS 234.
• Build and maintain practical runbooks, SOPs, support models, and knowledge base content.

What you will bring

• Strong, hands-on experience supporting Charles River IMS in production, including configuration and operational workflows.
• Proven understanding across key asset classes in CRIMS (equities, fixed income, cash, futures, FX, exchange-traded and OTC derivatives) and the full trade lifecycle.
• Confidence working in an asset owner or asset manager environment, partnering with investment operations, compliance, risk and data teams.
• A calm, structured approach to incident management, prioritisation, and stakeholder communication.
• A continuous improvement mindset, you look for smarter, faster, more resilient ways to support the platform.

If you are excited by complex systems, market-facing technology, and improving outcomes for members, we would love to hear from you.

Qualifications

• Tertiary or relevant qualification in Information Technology, Finance, Engineering, or a related discipline. 

• Demonstrated experience of hands-on experience in application support across front, middle, and back-office investment systems. 

Required experience, understanding or credentials including:.

• Proven experience supporting core investment platforms such as CRIMS, BlackRock Aladdin, SimCorp Dimension, and Investment data solutions e.g. Snowflake or similar systems within an asset owner, asset manager, or superannuation fund environment. 

• Strong familiarity with incident and service management tools (e.g., ServiceNow, JIRA, Confluence) and experience operating within an ITIL-aligned service delivery framework. 

• Understanding of integration architectures, API ecosystems, and cloud-based infrastructures (e.g., SaaS, Azure, AWS). 

• Working knowledge of SQL, Python and VBA/Macros, with experience handling investment data extraction and analysis.

Additional Information

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Hybrid working 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Linkedin Learning 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 
• Rest Stops - meeting free breaks 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 31 July 2025. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.