Company Description
Would you like to be part of an extraordinary team? Do you want to continue growing your leadership experience and your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges while enjoying a competitive wage and attractive benefits package?
Job Description
What is in it for you:
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive rate of $34.25 per hour
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
- Opportunity to grow within a collaborative and professional Rooms Division team
- Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
- Support the daily operations of the Royal Service team to ensure smooth operations and the highest level of guest satisfaction.
- Supervise, coach, and support Royal Service colleagues while fostering a positive and engaging team environment.
- Liaise with all departments to ensure seamless operations, maintaining close relationships with Concierge, Sales, Catering, Conference Services, Revenue, Housekeeping, Fairmont Gold, Guest Services, and Food & Beverage.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Monitor call quality, guest response times, and colleague performance to maintain Forbes Five-Star service standards.
- Assist with colleague scheduling, training, onboarding, and departmental communication.
- Ensure all guest requests, traces, and preferences are accurately documented and followed through.
- Support the leadership team in maintaining departmental standards, productivity, and service excellence.
- Know all emergency procedures and general crisis situation management, including fire and emergency procedures, ensuring guest safety protocols are followed by all hotel staff.
- Other duties assigned
Qualifications
Your experience and skills include:
- Service-focused personality is essential and previous supervisory or leadership experience is preferred.
- Prior experience working in Royal Service, Front Office, or a luxury hotel environment required.
- Prior experience working with Opera or a related system preferred.
- Proven ability to build and maintain good relationships with all stakeholders.
- Strong communication, organizational, and problem-solving skills.
- Ability to lead by example, believe in a strong team culture, and set the scene for high performance.
- Must be flexible in terms of working hours, including evenings, weekends, holidays, and occasional overnights
Additional Information
Your team and working environment:
You will be part of a dynamic and service-driven Royal Service team, working closely with all departments across the hotel to ensure seamless communication and exceptional guest experiences. Collaboration, attention to detail, and a shared commitment to luxury service excellence are at the heart of everything we do.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
