Company Description
Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management, and groundbreaking remote diagnostic technology. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.
Job Description
We're looking for a Sales Coordinator to join our UK Sales Operations team. You'll be the operational backbone that turns enquiries & quotes into orders ensures accuracy across the sales cycle and resolves issues before they escalate.
If you're someone who is highly organized, thrives in a face paced environment, loves keeping multiple complex projects moving, and gets satisfaction from being the person who makes things happen, keep reading.
What You’ll Do
You'll manage the complete sales cycle from initial customer enquiry through to final delivery and beyond, working collaboratively with your team to ensure nothing falls through the cracks.
- Order and quote management: Process orders from customers and internal teams, generate quotes through approval workflows, proactively chase follow-ups, and ensure every purchase order is handled accurately and on time to meet financial targets.
- Customer coordination: Act as the primary contact for customers on installation scheduling, order changes, tender documentation, payment queries, and technical document requests. You'll keep customers informed and confident throughout the process.
- Supply chain & delivery: Proactively source stock, coordinate allocations, liaise with departments on availability and shipping dates, and ensure delivery commitments are met.
- Installation coordination: Book installations with customers, schedule the right engineers (IT, equipment, or both), and make sure everyone on-site knows what's happening.
- Problem solving: Handle day-to-day issues from customers, engineers, and sales managers – returns, queries, order discrepancies, and anything else that needs sorting.
- Cross-functional liaison: Work with sales managers, finance, supply chain, technical support, and external third parties to keep operations running smoothly.
Qualifications
What You Bring
- 3-5 years' experience in sales operations, order management, or commercial coordination – ideally in B2B or technical product environment, where you have managed the full order-to-delivery process.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities.
- Proactive, solutions-focused mindset with a strong sense of ownership – you don't wait to be told what to do; you see what needs fixing and you handle it.
- Excellent communication skills – written and verbal, across customers, internal teams, and external partners. You can be diplomatic when needed and direct when necessary.
- Systems proficiency – comfortable with Excel, CRM platforms, and order management systems. You can learn new systems quickly and work effectively within them.
- Team player – you'll be working collaboratively with colleagues doing the same role, supporting each other during busy periods and sharing knowledge.
- Fluent English required
Additional Information
Join Topcon
Join a company that's making a real difference in eye health globally. Our diagnostic equipment helps clinicians detect and treat eye conditions earlier, improving patient outcomes every day.
You'll be part of an established sales operations team where your contribution directly impacts how effectively we serve hospitals, clinics, and healthcare providers across the UK.
Ready to join us? We'd love to hear from you. Apply now and send your CV and a brief motivation letter.
