MidFull TimeEN
Position Overview:
The Sales Operations Associate, specifically within the Customer Experience Team, executes daily operational tasks within a global environment. The role focuses on order processing, backlog management, and cross-functional collaboration to ensure customer satisfaction and policy compliance.
What You’ll Be Doing at Arrow?
Support to Sales and Operations Account Managers
Order Management: Process customer orders by verifying PO accuracy (pricing, specs, terms) and resolving discrepancies. Manage the full order lifecycle within the ERP system,
Backlog Management: Maintain control of the open backlog of orders, from entry through production, delivery and invoicing.
Service Delivery: Meet established Service Level Agreements (SLAs).
Compliance & Collaboration: Ensure adherence to policies and regulations while working with account managers, supply chain, integration facility, RMA and other Arrow teams
Who are we looking for?
Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.
Experience: 1–3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management
Languages: High level of English (written and oral).
Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel
Key Competencies:
Communication efficiency
Detail-Oriented: Precision in data entry and complex problem-solving.
Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.
Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.
Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.
What is in it for you?
Full Permanent contract,
Social advantages: CNSS, CIMR, Health insurance,
Very good working atmosphere in a team of passionate collaborators,
Work culture where you can make an impact,
Dynamic environment with a friendly work atmosphere,
Interesting career development opportunities in a quickly growing environment,
Working within an international organization, recognized worldwide in its sector.
Do you see yourself as our future colleague? If yes – send us your application.
PLEASE ATTACH YOUR RESUME IN ENGLISH
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