Job Summary The Field Technician is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of production-related technology systems. This role serves as a critical link between the support center and engineering teams, ensuring seamless technology performance across studio and remote environments. ________________________________________ Key Responsibilities • Install, configure, and maintain production technology equipment at various field locations. • Diagnose and resolve hardware, software, and infrastructure issues. • Perform routine inspections and preventative maintenance on systems and devices. • Document service activities, including installation, troubleshooting, and repair reports. • Collaborate with engineering and support teams to escalate and resolve complex issues. • Provide desk-side support when remote troubleshooting is insufficient. • Manage inventory of tools, replacement parts, and service equipment. • Train end-users on proper equipment usage and basic troubleshooting. • Ensure compliance with safety protocols and company standards. ________________________________________ Required Qualifications • High school diploma or equivalent; technical certifications preferred. • 2+ years of experience in field support or technical services, preferably in media or production environments. • Proficiency with diagnostic tools, hand tools, and field automation systems. • Strong problem-solving skills and ability to work independently. • Excellent communication and customer service skills. • Valid driver’s license and ability to travel to multiple sites. ________________________________________ Preferred Qualifications • Experience supporting production systems in studio or broadcast environments. • Familiarity with Capgemini support standards and Disney production workflows. • Knowledge of SNOW (ServiceNow) ticketing systems and assignment group protocols. ________________________________________ Work Environment • Fast-paced, dynamic production settings. • May require flexible hours, including evenings and weekends. • Physical demands include lifting equipment, standing for extended periods, and working in varied environmental conditions.
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