Who we are
At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge - it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.
We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for-profit, fully accredited degree-granting universities, with campuses in Ontario, British Columbia, and New Brunswick. Together with Toronto Film School, we offer creative and academic pathways at both the college and university levels, cultivating a multidisciplinary environment where innovation and the arts converge.
Our community is vibrant and diverse. Many of our learners are adults balancing education with careers and personal commitments. Every member of our team - whether in teaching, operations, or technology - is dedicated to removing barriers and expanding access. Together, we deliver flexible, industry-informed learning that leads to meaningful opportunities.
At our core is human connection - guiding people to reimagine their futures in a community defined by opportunity, creativity, and growth.
Who we need
Reporting to the Chief Information Officer and serving as part of the Information Technology Services Senior Leadership Team, we are hiring a Director, IT Service Experience for a 13-month contract to cover a maternity leave. As the new Director, IT Service Experience, you will lead the teams, processes, and service strategies that shape the day-to-day technology experience for students, faculty, and staff across Yorkville University. You will oversee the IT Support function, including the Service Desk, onsite support, and technology adoption initiatives, while driving IT Service Management best practices, customer experience improvements, stakeholder communications, and operational excellence across a complex, multi-campus environment. This is a highly visible leadership role focused on strengthening service delivery, leading through organizational change, and ensuring ITS continues to deliver responsive, people-centred support across the organization.
This is an existing full-time role, working 4 days on-site and 1 day remotely at 85 Richmond Road with travel required between campuses across Ontario.
What’s in it for you
Impact. You will help shape the technology experience for students, faculty, and staff across a national post-secondary institution. Your work will directly influence service delivery, operational effectiveness, and how technology supports the broader Yorkville University community through a period of organizational change and growth.
Leadership. You will lead geographically distributed IT support teams across Canada, overseeing service delivery, technology adoption, and day-to-day operations within a complex, multi-campus environment. This is an opportunity to mentor leaders, strengthen team performance, and foster a customer-focused culture grounded in accountability, communication, and collaboration.
Transformation and exposure. You will step into a fast-paced environment at a time of operational evolution, including campus and workplace changes, cross-functional initiatives, and ongoing service improvements. You will partner closely with senior leaders, business stakeholders, vendors, and operational teams, gaining broad exposure across both technology and the wider organization.
As our new Director, IT Service Experience you will
What you bring
Why work at Yorkville University?
At Yorkville University and Toronto Film School, we are united by a shared purpose: placing the student experience at the heart of everything we do. Whether you are teaching, designing curriculum, advising students, advancing technology, or supporting operations, your work directly fuels learning potential, strengthens inclusive communities, and fosters purposeful curiosity.
Here, professional growth is part of our culture. In your role, you will have opportunities to help the launch of career-relevant programs, expand your expertise, and access tuition-free courses across our institutions - from certificates to master’s degrees. Curiosity, initiative, and innovation are encouraged, and your ideas can move from vision to reality.
Our scale offers the best of both worlds: the reach and stability of a national institution combined with the agility of a mid-sized organization, where contributions are visible and valued. You will be part of a diverse and inclusive community where authenticity is celebrated, collaboration is expected, and impact is shared - on students, colleagues, and your own professional journey.
At Yorkville and Toronto Film School, your work does more than make a difference. It empowers others to achieve their possible, while giving you the opportunity to realize yours.
Compensation philosophy
At Yorkville University and Toronto Film School, we believe compensation should be fair, straightforward, and supportive of your growth. Our salary ranges reflect progression from learning in the role to excelling, with each offer based on skills, experience, and role complexity.
This position offers a minimum annual salary of $100,000, a midpoint of $115,000, and a maximum of $120,000. Established hires typically start near the midpoint, while the upper range is reserved for those with deep expertise and sustained contributions. Offers below the midpoint recognize strong potential with room to grow.
We strive for equitable, consistent pay, though rates may vary within the same role based on performance, specialized knowledge, and impact.
We welcome conversations about compensation throughout the hiring process.
Join us
We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we seek, express your interest.
What you can expect from our hiring process:
Diversity, equity, and inclusion are critical components of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.
Yorkville University is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability, please notify Human Resources at 1-877-429-4029.
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