The Funeral Arranger interacts directly with client families, making all arrangements, handling all aspects of the service, and ensuring the client's family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one.
Overview & Responsibilities:
- Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies, in a professional, organized and caring manner consistent with company policies and procedures
- Confirms authorization to proceed with the service arrangements
- Retains heritage and grows market share through active involvement with the community, religious and other organizations
- Ensures client families are informed of special recognition and services available for veterans and ensures the delivery of selected recognition and services
- Drives funeral vehicles as needed
- Assists at the chapel, church services, and cemetery
- Delivers flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families
- Sets up and removes chairs, properly caring for and storing these items
- Provides aftercare in the absence of the Family Service Counselor
- Provides information on insurance, health benefits, and pension
- Shares pre-need referrals with Family Service Advisors
- Ensures adherence to all applicable professional, municipal, provincial/state, and federal licensing authorities, rules, and regulations
- Completes and accurately prepares all documents related to services, cremations, maintenance, and any other type of data entry
- Assists with general office duties, including answering phones and preparing reports as necessary
- Assists with the maintenance of vehicles, the facility, and property
- Receives caskets and other funeral home supplies as well as stock inventory
- Performs other duties as assigned
Requirements & Qualifications:
- High school diploma or equivalent
- Experience as a funeral assistant is preferred
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Availability to work on-call weekdays and weekends as needed
- Strong communication skills and high levels of compassion and integrity
- Ability to multi-task and set priorities while being detail-oriented
- Ability to lift 100lbs safely
- Valid state-issued driver's license with a clear driving record
