The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.
Overview and Responsibilities:
- Presents every client family with all service and merchandise options -- Every Family, Every Option, Every Time
- Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
- Acts to improve market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisor
- Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
- Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
- Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
- Works on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence
- Transfers decedents, dresses, and caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instruction obtained from the family
- Meets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest quality
- Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
- Completes tasks and details resulting from the arrangement conference
- Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations
- Conducts and attends funeral services regularly, leading all post-service follow-ups as needed
- Collects funds at the time of arrangement conferences
Requirements & Qualifications:
- High school diploma or equivalent
- Valid state-issued funeral director license (as per state licensing requirement)
- Completed mortuary school
- Minimum one year of experience in customer service and the funeral industry is preferred
- Experience in making an initial transfer of decedent and funeral arrangement, and decedent care
- Ability to keep licenses and continued education requirements current and in good standing
- Ability to work on-call/first call, in rotation as assigned
- Knowledge of Microsoft office suite (Word, Excel, PowerPoint)
- Organizational and planning skills; time management skills, and the ability to prioritize work
- Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families
- Able to multi-task, i.e., enter data into company POS while interacting with a client's family member's
- Ability to stand for two or more hours without rest
- Ability to move, push and pull heavy weighted items up to 150lbs safely
- Valid state-issued driver's license with a clear driving record
