Technology Analyst

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Technology Analyst Global supporting the AI Platforms Pod, you’ll help shape the core platforms that power Southwest’s advanced AI and machine learning capabilities. This Team builds and evolves a modern, cloud‑based foundation that enables Teams across the Company to develop, deploy, and experiment with AI in a secure, scalable, and reliable environment. In this role, you’ll work closely with Product, Engineering, Data, and Platform Teams to gather and document requirements, support Agile delivery, and ensure solutions align with both Business needs and Technology standards. You’ll apply strong analytical skills to assess options, estimate effort and value, and track dependencies, risks, and outcomes as AI platforms grow and mature. This role offers the opportunity to build deep experience across AI platforms, cloud technologies, and data‑driven decision‑making—contributing to the foundation that enables innovation and smarter digital experiences across Southwest.

Responsibilities

• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
• Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
• Stay informed about current developments within his or her expertise
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Estimate effort and value for solutions
• Apply business solutions with broad level knowledge about technology platforms/architectures
• Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
• Establish or follow prioritization process to drive work, completing work with a sense of urgency
• Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
• Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Proficient knowledge of business analysis, process modeling and redesign
• Proficient knowledge of technical environments
• Proficient knowledge of software development methodologies
• Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners
• Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to work effectively in a strong Customer service/team oriented environment
• Ability to research, create, and document requirements, processes, and technical specifications
• Ability to manage and prioritize effectively multiple and widely varied work streams/tasks
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
• Ability to teach and mentor others concerning technical and business subjects

Education

• Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

• Required:
  • Intermediate-level experience, fully functioning broad knowledge in:
  • Information technology (IT) operations, programming, systems/software development or another IT related field
  • 2-5 years work related experience
  • Requirements elicitation & documentation (epics, user stories, acceptance criteria) for AI/GenAI platforms
  • AWS and AICP fundamentals (SageMaker, Bedrock, AgentCore) + cloud concepts
  • Data fluency: SQL, data quality, lineage concepts; understanding of lake/warehouse/streaming
  • Agile delivery: backlog grooming, sprint ceremonies, dependency/risk tracking
  • Stakeholder communication & executive-ready status reporting
  • Basic analytics for product/platform KPIs (adoption, throughput, reliability, cost)
• Preferred:
  • Prompting basics and LLM evaluation terminology (grounding, hallucination, toxicity)
  • Familiarity with Jira/Confluence, roadmap tooling, and process automation
  • Knowledge of governance/compliance processes (PII, access reviews)
  • API literacy (REST, events) to support integrations
  • Experience supporting platform enablement (docs, training, office hours)

Other Qualifications

• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
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