Senior Lead Digital Product Manager - Workplace Technology Experience Lead

About this role:

Wells Fargo is seeking a Senior Lead Digital Product Manager in Workplace Technology team to serve as the Workplace Technology Experience Lead for the COO Global Operations line of business. This is a senior, business‑facing product leadership role accountable for shaping and delivering workplace technology experiences that improve employee productivity and business outcomes.

The role acts as the single point of accountability between the business and Workplace Technology—serving as a trusted advisor, strategic partner, and advocate for employee technology needs. You will translate business priorities and regulatory requirements into clear product strategy, roadmaps, and investment decisions, while driving strong adoption and measurable value.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment

• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise

• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking

• Coordinate highly complex activities and guidance to others

• Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact

• Strategically engage with all levels of professionals and managers across the enterprise

• Serve as an expert advisor to leadership

Required Qualifications:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

Experience

• Demonstrated experience owning end-to-end product lifecycles for user-facing technology at enterprise scale (50,000+ users preferred).
• Experience operating in highly regulated environments, with financial services strongly preferred.

Digital Workplace & End User Experience Expertise

Strong understanding of modern workplace technology domains, including:

• End user compute (Windows/macOS, laptops, VDI/DaaS, mobile, peripherals)
• Collaboration and productivity platforms
• Shared services (print, AV, meeting rooms)
• Identity, access, and endpoint management
• Proven ability to balance employee experience, security, cost, resilience, and operational simplicity in product decisions

Product & Portfolio Leadership

• Demonstrated ownership of a product or service portfolio with budget accountability, cost transparency, and vendor strategy considerations.
• Strong roadmap development, backlog prioritization, and trade-off decision-making skills grounded in business outcomes.
• Experience defining success metrics, tracking adoption, and driving measurable value realization post-delivery.

COO Global Operations Experience

• Experience supporting high-volume operational teams, including operations hubs, processing teams, and customer service centers.
• Strong understanding of workflow-driven environments where reliability, latency, and usability directly impact productivity.
• Familiarity with technology solutions that reduce friction, rework, and manual
• handoffs in day-to-day operations.
• Focus on stable, standardized, and easy-to-support workplace solutions at scale.

Risk, Compliance & Control Orientation

• Experience designing products with built-in controls, auditability, and evidentiary defensibility.
• Comfort partnering with Risk, Compliance, Legal, Cyber Security, and Records Management to meet regulatory obligations without slowing delivery.
• Ability to translate regulatory and control requirements into practical, scalable product decisions.

Stakeholder Leadership & Executive Presence

• Proven ability to influence without authority across senior business leaders, technology teams, and control partners.
• Strong executive-ready communication skills, including decision briefs, business cases, and trade-off discussions.
• Experience managing competing priorities across diverse business groups with differing risk profiles and needs.

Job Expectations:

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
• Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Coordinate highly complex activities and guidance to others
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
• Strategically engage with all levels of professionals and managers across the enterprise
• Act as the senior workplace technology partner for the line of business, serving as the single point of accountability for translating business needs into prioritized workplace technology outcomes.
• Develop and maintain a rolling 12–18 month workplace technology roadmap aligned to business strategy, employee personas, regulatory obligations, and enterprise standards.
• Partner with business leaders to understand workflows, pain points, and productivity opportunities, and translate those insights into outcome‑focused product strategies rather than feature‑driven requests.
• Lead transparent portfolio prioritization, facilitating explicit trade‑offs across competing demands, and aligning initiatives to firmwide strategy, capacity, and Run‑the‑Bank commitments.
• Ensure regulatory, risk, security, records management, and compliance requirements are embedded into workplace technology products from inception, not treated as after‑the‑fact gates.
• Serve as a trusted advisor to executive stakeholders by presenting decision‑ready options that clearly articulate value, cost, risk, and trade‑offs.
• Partner with Workplace Technology domain product owners (e.g., End User Compute, Collaboration, Regulated Messaging, Print, AV, Productivity Platforms) to influence solution direction while respecting clear ownership boundaries.
• Drive adoption and value realization by defining success metrics, tracking outcomes post‑launch, and partnering on change management and communications.
• Reduce fragmentation and shadow IT by acting as a clear front door for workplace technology needs and aligning solutions to enterprise standards and platforms.
• Elevate governance effectiveness through well‑defined decision forums, lightweight controls, and consistent executive communications without introducing unnecessary bureaucracy.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.