Services Lead - Supplier Operations and Assurance

Services Lead - Supplier Operations and Assurance, sits within our Services division. The role is instrumental in managing the performance of key supplier partners at Heathrow and ensuring standards, KPIs and SLA’s are met and that the service standards in the operation are met.

Candidates need to be strong communicators, be able to effectively convey business requirements and push for adherence to standards and services. 

This is also a contract management role, candidates should be comfortable with leading on discussions and comfortable with data. A key aspect of this role is also to be the interface between our Service Partners and Procurement.

• Maintain clear governance of supplier performance across cost and other financial governance, compliance against SLAs, risk, opportunities realisation and H&S.
• Primary contact for supplier queries, you will seek assistance from the operation, procurement and finance when required and be responsible for meeting financial governance
• Responsible for Quality Assurance through the accurate reporting of all supplier SLA, KPI’s and monthly contractual performance metrics. Using an analytical, data driven approach to performance you will work collaboratively with your Terminal, Transport & Passenger Logistics colleagues, identifying any failings and ensure all issues acted upon
• Responsible for the overall assessment of all Services contracts to ensure we ‘get what we pay for, that it’s the best value for money, and the service is fit for purpose’. Provide information to the Services Manager – Solutions Implementation
• Work with the business to create a culture that delivers cost savings to current cost base whilst maintaining or improving service performance

• Strong background in supplier managements and procurement. Working in all cycles of the supplier relationship from contract scoping and mobilisation to supplier management and decommissioning and off-boarding
• Comfortable with data and presenting reports in a meaningful way
• Effective stakeholder management-ability to work with integrity and build trust with all key stakeholders
• Demonstrable background in driving commercial best practice and knowledge of procurement
• processes

Desirable:

• A working knowledge of finance with the ability to create or enhance commercial controls, including
• budgeting and forecasting

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. 

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.