HR Business Partner

As a HR Business Partner at Heathrow, you’ll support our Customer and Heathrow Express (HEx) teams as part of our Flight to Extraordinary journey. Working closely with leaders and managers, you’ll deliver pragmatic, hands‑on people support across performance, talent, organisational change and workforce planning.

You’ll partner day‑to‑day with your client groups while helping deliver longer‑term people priorities, building trusted relationships and providing sound judgement in a fast‑paced, complex environment. As part of the wider People Team, you’ll work closely with a Senior HR Business Partner to deliver high‑quality people solutions that help make Heathrow an extraordinary place to work.

• Build trusted relationships across assigned business areas, acting as a go‑to advisor on people matters.
• Translate Heathrow’s people priorities into practical actions that support delivery today and the future airport.
• Provide sound judgement to manage people risk, escalating complex or high‑impact issues where appropriate.
• Deliver core people processes, including performance and talent cycles, reward reviews, and performance and absence management.
• Use people data and insight to identify trends, risks and opportunities across client areas.
• Partner with unions, Centres of Excellence and senior stakeholders to deliver a joined‑up, high‑quality people experience. 

• CIPD qualified (or equivalent experience) with strong HR generalist background in a large, complex organisation.
• Proven experience across employee relations, reward, talent and performance, with solid knowledge of UK employment law.
• Resilient and confident working through ambiguity, with the credibility to challenge constructively.
• Strong analytical capability, comfortable using people data and insight to identify trends and inform decisions.
• Excellent relationship‑building and communication skills, including influencing senior stakeholders.
• Highly organised with strong project management skills and proficiency in Microsoft Office.

Ideally, you’ll also have:

• Experience in a unionised, operational or safety‑critical environment.
• Experience working in a matrixed organisation.
• CIPD Level 5 qualified (or equivalent experience); Level 7 or working towards is a plus. 

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. 

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.