

Senior Analyst, Production Solutions. Ricoh Graphic Communications
Position Profile:
The Senior Analyst, Production Solutions for Cut Sheet and Wide Format is the technical lead for both pre and post sales implementation of Ricoh's solutions portfolio. This is an expert level position which requires deep expertise in integrated solutions including hardware, enablement and standalone software and services. Additionally, this individual will be a subject matter expert in specific areas of the business such as cut sheet, colour management and other specialized disciplines. They will be engaged early in a sales cycle to assess the customer's workflow goals, demonstrate solutions, provide basic project management of implementations, and training of customers. The primary focus of this role is to architect integrated hardware and software solutions that helps improve a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. This role is also a crucial part of the account team to achieve professional services revenue.
Job Duties & Responsibilities:
PRE-SALES (50%)
POST-SALES (50%)
Communications
Qualifications (Education, Experience and Certifications):
Typically Required:
Other Requirements:
Valid driver’s license, light travel required
The above statements are intended to describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or work conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
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