Parking Enforcement Officer, Senior

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Works under limited supervision while patrolling and monitoring parking zones in the UT Southwestern Campus area for violations and initiates appropriate action to ensure compliance with parking restrictions as established. Monitors parking facility capacities and reports results. May work independently while enforcing offsite parking facilities. 

THIS POSITION'S SHIFT IS SUNDAY - WEDNESDAY 6 AM TO 5 PM

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or GED. 
   

• Experience
  3 years of experience in a high public contact/ customer service-related position to include 
  1 year of experience as a Parking Enforcement Officer or related position 
   

• Licenses and Certifications
  (DRIVERS) DRIVERS LICENSE - Class "C" Texas Driver License with an acceptable driver's record to utilize a university vehicle Upon Hire 
   

JOB DUTIES

• Ability to perform duties with limited supervision and must be able to make independent decisions following established guidelines.
• To interpret parking regulations and state laws to effectively enforce parking violations.
• Must travel to offsite clinic (UTSW Satellite) locations to enforce parking rules and regulations and perform space capacity counts.
• Investigates and resolves parking complaints both proactively and on call by the dispatcher or other associated entities as assigned following established guidelines. Conducts follow up investigations and issues warning notices or parking citations as necessary to remedy parking related incidents.
• Operates hand-held parking enforcement technology and in-vehicle license plate recognition system to identify parking violations and vehicles in a suspended status. Notifies the supervisor of any unusual circumstances and situations when vehicles are in need of enhanced enforcement with immobilizing boots or vehicle towing.
• Conducts daily vacancy counts of parking facilities and logs results in parking management system.
• Provides information to customers regarding general information, directions, and parking related issues. Parking-related information will be provided in order to increase voluntary compliance.
• Assists motorists who have stalled cars, flat tires, or who are locked out of their vehicles.
• Provides action and/or information regarding parking incidents when requested by the supervisor, administration, and/or the Traffic and Parking Appeals Committee.
• Immediately reports criminal activity, traffic problems, and other campus related problems to the dispatcher.
• Recommends traffic control and parking sign improvements to department leadership.
• Interacts with employees and visitors in a professional manner and demonstrates high level of customer service engagement in performance of duties.
• Assists with troubleshooting and resolving issues related to parking equipment, including gates and pay-on-foot stations.
• Performs other duties as needed.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.