Outreach Specialist

We’re hiring an Outreach Specialist to support Public Sector sustainability programs through a mix of fieldwork, customer education, and data support. This role focuses on waste audits, recycling and organics compliance, and community outreach across the Sherman Oaks area.

Location: Sherman Oaks, CA & Sun Valley, CA
Schedule: Monday–Friday, 8:00 AM – 4:30 PM

What you'll do:
•    Conduct on-site waste audits and site surveys
•    Educate customers on recycling and organics programs
•    Collect and enter waste, compliance, and diversion data
•    Partner with internal Public Sector teams to support contract requirements

What you'll have:
•    Customer service, outreach, or field-based support experience
•    Interest in environmental sustainability or recycling programs
•    Comfortable working outdoors with daily local travel
•    Strong organization and time-management skills
•    Proficiency in Microsoft Office, especially Excel
•    Valid driver’s license

I. Job Summary

This entry level, hourly non-exempt Area position conducts regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements. This role will ensure type, size and location of bins as well as collection frequency meets franchise contract and WM requirements. This role may speak directly with customers to explain waste diversion, waste management and recycling services as well as the fee rate structure of the franchise contract and may escalate issues raised during site visits. With supervision this position may add, change and arrange new services to meet customer requirements, conduct on-site customer training programs, and perform other duties needed to meet franchise contract requirements. The work does not require discretion or independent judgement with respect to matters of significance. This position reports to the Franchise Account Supervisor, Area Public Sector Sales Manager, Municipal Marketing Manager or their designee.

II. Essential Duties and Responsibilities
 

Conduct regular site surveys and waste audits to ensure trash, organics, manure and recycling service levels comply with franchise contract requirements.

Educate customer on the benefits of the recycling program and what goes in recycling bins.

Educate customers and their employees on the importance of recycling, food rescue and resource recovery as well as all City, State, and Federal mandates, and works with customers to implement services, increase recycling and reduce contamination.

Ensure type, size and location of bins as well as collection frequency meets franchise contract (if applicable) and WM requirements.

Other duties as assigned.

III. Qualifications 

A. Required Qualifications 
 

High School Diploma or GED (accredited).

6 months relevant work experience resulting in successfully obtaining customer appointments.

Current active state issued driver’s license.

B. Preferred Qualifications 

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions

Eye/Hand/Foot Coordination

Sitting

Talking

Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position is $23.00 per hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.