Desk Clerk - Homeless Outreach Program - Westside Safe Haven

HOP- Westside Safe Haven (WSH), is a 13-unit low-barrier housing program that provides on-site clinical supportive services for individuals experiencing homelessness with severe mental illness, who are often reluctant to access services and/or housing. Unhoused community members with severe mental health challenges have difficulty navigating and maintaining conventional congregate shelter stays and/or housing opportunities due to their mental health symptoms, which often results in chronic unsheltered homelessness thereby increasing risk of serious injury and/or death for this vulnerable population. By employing a housing first, trauma-informed and client-centered approach, Westside Safe Haven endeavors to meet immediate needs while assisting individuals in working towards their goals.

You will greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests. As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere in the building. Desk clerks also ensure safety by monitoring security cameras and making sure doors are locked and closed. You will contribute to client recovery by communicating with clinical teams verbally and through records. Additionally, you will support the program by answering and transferring phone calls, sorting mail, and completing other administrative tasks.

Opportunities for paid training and professional development, including learning more about clinical skills, will deepen your knowledge of the mental health field. Thresholds fosters opportunities for growth in administrative, leadership, or clinical skills.

To succeed in this role, you need:

• Passion for mental health advocacy
• High school diploma or GED certificate
• To be at least 21 years old
• Reliable personal or public transportation to get to work location
• Effective communication and relationship-building skills
• Attention to detail and dependability
• SHIFT: Wednesdays - Sunday - Thursday 11:00 PM -7:00 AM
• LOCATION: 3216 N. Cicero

Essential Duties:

• Ensure that the building is safe and secure by greeting and checking in all residents, staff and visitors.
• Log all events activities and incidents that occur during work shift.
• Assist with Wellness checks and member logs.
• Assist with day-to-day administrative operations.

Education and Requirements: 

• High School Diploma/GED required.
• Experience in related field preferred.
• Must be at least 21 years of age.
• Competitive Pay  -  $18.50/hour
• Generous Paid Time Office Policy (Vacation, Sick, and Personal Days) 
• 4 Medical Insurance Plans 
• Dental Insurance 
• Vision Insurance 
• 403(b) with 3% employer match 
• Mileage Reimbursement 
• Public Service Loan Forgiveness 
• Supervision for Clinical Licensure at no cost (LSW, LCSW, LPC, LCPC) 

Our culture is supportive, and you will collaborate with your team to coordinate client care and talk through challenges. Deepen your knowledge of harm reduction, trauma-informed care, and other clinical best practices through ongoing opportunities for training and professional development, including clinical supervision. This is an invaluable experience to launch a variety of career paths and growth opportunities available within Thresholds.

Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.