Our client is a U.S.-based global contact center company passionate about analyzing and improving relationships to help businesses thrive.
Responsibilities:
- Oversee monitoring and managing all account or program leads to ensure that they are all reaching their targets and achieving their objectives.
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Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies.
- Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Requirements:
- At least 3 years of Sr. Director experience in the BPO Industry
- Willing to work onsite in Quezon City
- BPO/Call center exposure handling telco account is required
Work Setup:
Shift: Night shift
Setup: Full onsite
Location: Quezon City, PH
By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.
