About the Role
Under the direction of the Chief of Staff, the TEC Communications & Strategy Specialist plays a key role in driving communication strategy, execution, and process improvement to support internal coordination and the agency-wide rollout of TEC initiatives. This position serves as a central liaison between TEC, Agency Communications, and project teams to ensure clear, consistent, and strategic messaging across all platforms. This role requires a seasoned communicator who can translate complex cybersecurity and IT initiatives into clear, compelling narratives that resonate with both technical and non-technical audiences.
Responsibilities
- Serve as a liaison for agency-wide communications, partnering with Agency Communications to align TEC messaging with enterprise priorities, communication calendars, and organizational standards.
- Lead the development, coordination, and execution of communications across TEC initiatives, ensuring messaging is clear, consistent, and tailored to target audiences.
- Own and manage communications for all TEC projects, working with project owners and SMEs to gather requirements, define messaging strategies, and deliver effective content across channels.
- Develop and deliver compelling narratives and storytelling frameworks that translate cybersecurity and IT initiatives into meaningful, business-relevant messages for executive and enterprise audiences.
- Draft, edit, and shape departmental broadcasts, executive communications, and external-facing materials (e.g., policy updates, rollout announcements, training communications), elevating messaging from informational to engaging, audience-centered storytelling.
- Act as the departmental content manager for MyPA and TEC internal platforms (including AEM), ensuring content quality, governance, organization, and timely updates.
- Partner with TEC teams to translate complex cybersecurity and IT initiatives into clear, compelling, executive-ready narratives and visuals that support understanding and decision-making.
- Establish and maintain structured communication processes and workflows, improving intake, prioritization, tracking, and reporting across TEC initiatives and external rollouts.
- Develop and implement metrics and reporting mechanisms to measure communication effectiveness, engagement, and alignment with TEC’s strategic objectives.
- Provide strategic communications guidance to TEC staff, advising on audience targeting, messaging approach, cadence, and channel selection.
- Review and enhance content for usability and adoption, including participation in user acceptance testing (UAT) to identify gaps in language, UX/UI clarity, and overall user experience.
- Coordinate TEC events and engagement activities, including content development and messaging strategy, to ensure alignment with organizational goals and a cohesive, user-centered experience.
Minimum Qualifications
- Bachelor’s Degree from an accredited college or university.
- Minimum 3-years of progressive project and program coordination experience in communications.
- Intermediate skills in MS Office, Project, OneDrive, Excel, and Word.
- Advanced skills in SharePoint and PowerPoint.
Desired Qualifications
- Experience in an IT Organization is preferred.
- Can-do attitude, focused on results (“not if, but how”).
- High sense of urgency with ability to deal with high pressure, tight deadlines and changing priorities.
- Strong focus on delivering an excellent customer experience.
- Certification in Change Management is preferred.
- Experience working with senior management and the ability to effectively communicate with all levels.
- Experience with more than one LLM (ChatGPT, Claude, CoPilot).
- Active listening, verbal, and written communications skills.
- Excellent organizational and follow-up skills with strong attention to detail.
- Expert problem diagnosis skills.
Selection Process
The application process varies by position but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.
Compensation & Benefits
The Port Authority of New York and New Jersey offers a competitive benefits package and a professional environment that supports development and recognizes achievement. Click here for more information about benefits, our culture, and career development opportunities. The Port Authority of New York and New Jersey anticipates that the actual salary offered to a successful candidate will depend on aspects such as experience, knowledge, skills, abilities, and internal factors. The expected compensation range for this role is: Minimum: $66,482 Midpoint: $86,436 Maximum: $106,392 In accordance with Port Authority policy, this position permits employees to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business, and regular in-office days or team collaboration days may be required on business needs.
