IT Support Specialist - The Wickaninnish Inn

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. 

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our IT Team as an IT Support Specialist, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

We are seeking a dedicated and knowledgeable IT Support Specialist to join our team on a full-time basis. The IT Support Specialist will be responsible for providing technical support to staff and guests, ensuring the smooth operation of all IT systems, and assisting the IT Manager with various tasks and projects.

As an IT Support Specialist, you will:

• Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, Forbes, AAA standards and Wickaninnish Inn service philosophies are followed.
• Provide timely and effective technical support to staff and guests, addressing issues related to hardware, software, networks and other IT systems.
• Troubleshoot and resolve IT problems promptly, ensuring minimal disruption to operations.
• Assist with the maintenance and updating of the resort’s IT systems, including computers, servers, and network equipment.
• Perform routine system checks and preventative maintenance to ensure optimal performance.
• Assist staff with the setup and use of IT equipment and software applications.
• Provide training and guidance to staff on best practices for using IT systems securely and efficiently.
• Log and track IT incidents and requests using the resort’s helpdesk system.
• Escalate complex issues to the IT Manager or external service providers as necessary.
• Assist in managing IT inventory, including hardware, software, and licenses.
• Ensure that all IT equipment is properly accounted for and maintained.
• Maintain accurate records of IT incidents, resolutions, and system configurations.
• Assist in developing and updating IT standards, procedures, and user guides.

Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations.
• An Associate’s degree in information technology, Computer Science, or a related field, or equivalent experience.
• A Minimum of 2 years of experience in an IT support role, preferably in the hospitality industry.
• A Strong knowledge of computer hardware, software, networking and cybersecurity concepts.
• Knowledge of programming languages like HTML, CSS, JavaScript, PHP, SQL, and experience with the Laravel framework and LAMP (an asset).
• Knowledge of Fortinet Firewalls, VPNs and Cisco switching technologies.
• Experience with virtualization technologies including Linux KVM.
• Strong knowledge of Microsoft Active Directory and Microsoft 365 hybrid environments.
• Excellent troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• The Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $22.00 per hour

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits 

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.