Contributes to fulfillment of the Commercial Objectives. Sales Support teams play a crucial role in assisting sales representatives by providing them with the necessary tools, information, and resources to effectively engage with customers.
Promote, sell products and services and contributes to encourage Group image and values.
Responsibilities and Duties
- Supports Inside / Outside Sales on a dedicated portfolio of customer
- Handle quotations requests received by Inside, Outside Sales, or customers
- Follow-up on quotations sent, expiring, not booked, customers lost and take actions on it.
- Follow up on digitalize customers with phones calls/reminders based on customer qualification priority defined at Group level.
- Support Customers in the utilization of SpotOn
- Contribute to dispute resolution (if related to quotation) and liaise with Pricers & customer care on Freight & DDSM claims
- Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…)
- Ensure customers are matching compliance rules at sales stage
- Handle RFI (Requests for information of GBS related to quotation/rates) daily, in maximum 2 hours for response.
Qualifications
- Customer knowledge
- Sales techniques knowledge
- Knowledge of commercial policy and offers
- Business intelligence
- Commercial action
- Negotiation
- Incoterm knowledge
- Operational marketing
- Commercial relation
- English
Key Performance Indicators (non-exhaustive)
-
- Nb Quotation closed
- % Quotations converted into Bookings
- % Non-Valid Rate versus targets
- Nb Dispute linked with Incorrect rate versus targets
- TAT Offer versus targets
- Nb offers before closing
Work Relationships
- Customers
- CMA CGM Agencies Staff (Local & Global)
- CMA CGM Group Regional Office
