Customer Service Representative

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

 

Job Purpose

Responsible for providing customer service by taking and placing orders. Scheduling production and shipments to meet customer demand.

Essential Duties and Responsibilities

This is a B shift role 3:00pm- 11:30pm

• Demonstrate a consistently positive, cooperative, self-motivated, courteous and professional attitude and demeanor.
• Regular in person attendance with on time arrival as scheduled.   Punctuality and dependability are a job requirement.
• Confer with customers to determine parts and or services required. Provide customers accurate information about unit prices, shipping dates, anticipated delays and other requested information.
• Ability to accurately enter data using electronic, paper, and other means to record information.
• Processes orders in the scheduled time.
• Verifies pricing and enters data into computer.
• Participate in annual Physical Inventory.
• Participate on improvement teams and/or committees
• Maintain files for easy access and meet all regulations.
• Prepare/maintain international shipment paperwork. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Minimum Qualifications:  A high school diploma and two years of customer service experience are required. 

 

            Preferred Qualifications:  A four year business degree and two years of customer           service experience in a high volume manufacturing based customer service facility. 

 

COMPETENCIES:

1. Possess excellent written and verbal communication skills;
2. Proficient computer skills in use of standard office software.  Demonstrated ability to learn industry specific software and ability to create spreadsheets for analysis and tracking of various information.  Negotiation skills a must for conflict resolution.
3. Ability to interpret customer requests and relate to specific parts.
4. Demonstrated planning and organizing, skills.  Proven record of controlling parallel and multiple tasks and projects.
5. Must be creative, have excellent analytical skills, possess high personal performance standards and be comfortable operating in a fast paced environment.
6. Ability to verbally communicate with customers telephonically using standard business English and acceptable grammar.
7. Mathematical Skills: Understand and perform business mathematical concepts such as addition, subtraction, ratios, discounts, multipliers, and data interpretation. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
8. Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations with some standardization. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:  Proficient in the use of business software and computer hardware. Experience in utilizing different software applications.

General Job Requirements

• This position will work in an office setting, expect minimal physical demands.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

 

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

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We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.