Chief Product & Technology Officer - Host Hotel Systems

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

Position Description:

We are seeking an accomplished Chief Product & Technology Officer to lead end‑to‑end product, engineering, architecture, security oversight (in partnership with CISO), and modernization strategy. This role is accountable for establishing disciplined governance, rationalizing products and versions, unifying architecture, implementing modern SDLC, and test and release management, as well as building a resilient engineering culture.

The CPTO owns the full product and technology mandate—from roadmap definition and architectural modernization to engineering execution, quality assurance, talent development, and product lifecycle governance. The role requires hands‑on leadership, strong technical credibility, and the ability to execute a multi‑year transformation while maintaining the reliability of a mission‑critical retail platform used by thousands of frontline operators daily.

The CPTO will also define AI strategy and execution roadmap, establishing the foundations for predictive analytics, data-driven decision support, automation of internal processes, and future AI-enabled customer experiences. This includes building the data platform, governance, and engineering practices required to responsibly introduce machine learning and generative AI capabilities across the product suite and internal workflows.

Key Responsibilities:

Product & Technology Strategy

• Define and deliver integrated product, technology, and AI strategy, aligning modernization with business objectives.
• Lead roadmap governance, product rationalization, and lifecycle management.
• Drive architectural consolidation across legacy and modern frameworks, establishing a secure, scalable, cloud-aligned platform.
• Establish AI and data foundations—data platform, governance, predictive analytics use cases, and generative AI opportunities.

Engineering Leadership & Process Excellence

• Implement a modern SDLC with clear standards, automation, quality gates, and predictable delivery practices.
• Reduce key-person dependency through documentation, cross-training, and institutionalized processes.
• Introduce AI-assisted engineering tools to enhance developer productivity and code quality.
• Establish model lifecycle processes for any AI features (testing, monitoring, drift detection).

Modernization & Technical Excellence

• Lead migration to the latest .NET platform and drive UI, API, and integration modernization.
• Strengthen data architecture, API governance, and documentation maturity.
• Design AI-ready system components and foundational analytics capabilities.

Security, Governance & Compliance

• Partner with the CISO to strengthen governance, IR/DR readiness, vulnerability management, and secure development practices.

Customer & Stakeholder Engagement

• Serve as executive technology liaison to customers and partners, improving transparency and predictability.
• Collaborate with Support leadership to uphold SLAs and drive customer confidence.

Organizational Leadership & Talent Development

• Build and mentor high-performing product, engineering, QA, DevOps, and architecture teams.
• Set a culture of accountability, quality, and continuous improvement.
• Lead hiring, restructuring, and upskilling programs to support the transformation.

Required Qualifications & Experience:

• 10+ years progressive leadership experience in SaaS engineering and product management, including CPTO/CTO/VP Engineering or similar roles.
• Demonstrated success modernizing legacy platforms into modern, cloud‑ready architectures at scale.
• Deep expertise in .NET, cloud infrastructure, CI/CD, automated testing, and architectural patterns for distributed systems.
• Proven track record implementing disciplined product management, roadmap governance, and release processes.
• Strong understanding of application and infrastructure security, vulnerability management, and compliance frameworks.
• Experience leading technical transformation in mission-critical software environments.
• Experience defining and delivering AI/ML or advanced analytics strategies in SaaS, retail, supply chain, or operationally intensive environments.
• Strong understanding of modern data architecture, data governance, data quality frameworks, and their relationship to AI reliability and safety.

Preferred Qualifications:

• Background in hospitality or SaaS experience
• Experience with analytics, reporting, and AI‑enabled product features.
• Familiarity with MS stack
• Experience working within long-term hold, operationally‑focused ownership models.
• Experience with AI-assisted engineering tooling, LLM-based product features, or ML-driven customer insights.

About Host:

Host is building the future of hospitality technology.

We’re creating a modern, unified platform that brings together property management, payments, and the entire guest journey into one seamless system—replacing the fragmented, outdated tools that hotels have had to rely on for years. Our mission is simple: help hotels run better, move faster, and deliver exceptional guest experiences at every touchpoint.

But what really sets Host apart is the stage we’re at.

We’re growing fast, solving real-world problems for leading hotel groups, and building technology that sits at the heart of how hospitality businesses operate every single day. This isn’t a maintenance role on a legacy system—this is an opportunity to shape a platform that is actively redefining an industry.

We’re looking for exceptional people who care deeply about quality, ownership, and impact.

At Host, you won’t get lost in layers of bureaucracy. You’ll have autonomy, responsibility, and the chance to make a visible difference from day one. We value people who think critically, move with urgency, and take pride in doing things properly.

We’re building something ambitious and we’re looking for people who want to build it with us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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