EntryFull TimeEN
Overview
We’re seeking a highly analytical and strategic Senior Insights Analyst to join our Customer Analytics team. In this role, you will leverage data to uncover customer insights, drive business decisions, and support cross-functional initiatives aimed at enhancing customer experience, retention, and lifetime value. The ideal candidate combines strong technical skills with business acumen and the ability to translate complex data into actionable insights for stakeholders across the organization.
What You’ll Do
Business Insights & Analysis
Conduct deep dives into customer behavior, business performance, and market trends to uncover insights and recommend actions.
Develop and maintain dashboards and reports to monitor key business metrics, identify trends, and highlight opportunities for improvement.
Maintain a backlog of initiatives designed to enhance Customer Experience, categorizing and prioritizing projects as needed.
Data-Driven Storytelling
Translate complex data into clear, compelling narratives and visualizations for senior stakeholders.
Deliver high-impact analyses that support strategic initiatives, operational improvements, and executive decision-making.
Build models to project business outcomes, evaluate scenarios, and support strategic planning.
Cross-Functional Collaboration
Partner with teams across the organization to understand business needs, define KPIs, design experiments, and support strategic initiatives with data.
Mentor and support junior analysts in developing analytical and reporting skills.
Data Infrastructure & Quality
Assess data availability and limitations based on enterprise data elements.
Collaborate with data engineering to ensure data accuracy, integrity, and accessibility for analysis.
What We’re Looking For
Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Finance, Data Science, Business Analytics).
1+ years of experience as a Business Analyst or similar role, ideally in analytics, customer insights, or CX-focused environments.
Strong proficiency in SQL, Excel, and data visualization tools such as Power BI, Tableau, or Looker.
Experience with analytics programming languages (e.g., Python, R, SAS) is a plus.
Strong business acumen with proven ability to influence cross-functional teams and senior stakeholders through data storytelling.
Excellent verbal and written communication skills, with the ability to present findings to both technical and non-technical audiences, including executives.
Ability to turn ambiguous questions into structured analyses with actionable insights.
Experience with A/B testing, statistical modeling, and customer segmentation techniques.
Self-starter mindset with the ability to manage multiple projects and shifting priorities independently.
Collaborative team player with a positive attitude and willingness to mentor others.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
