Vice President, Merchandising & Supply Operations

About Fullscript   We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.   That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.   We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.   This is your invitation.   Bring your ideas, your grit, and your care for people. Join us and shape the future of care.

The Role

The VP, Merchandising & Supply Operations leads Fullscript’s end-to-end supply chain and merchandising functions, driving a data-informed, technology-enabled operating model that drives growth, product availability and profitability. This role integrates demand planning, inventory allocation, purchasing merchandising strategy, and systems innovation into a unified function aligned with company objectives.

What You'll Do

• Define and execute an integrated supply chain strategy aligned with growth, profit, capital investment and operational performance goals.

• Provide strategic oversight of the merchandising/category management organization and partner with leadership to support the refinement and execution of merchandising strategy.and product lifecycle

• Oversee the supplier compliance organization, ensuring that unauthorized resellers are restricted from purchasing products in accordance with supplier partner policies.

• Collaborate with peer leaders across our supplier facing organization to drive effective operating practices and strong execution.  

• Champion a technology-forward, AI-enabled approach across supply side functionssupply chain and merchandising workflows.

• Own end-to-end supply chain performance, including demand planning, purchasing, and inventory optimization.

• Accelerate the transition to a demand driven operating model, improving SKU-level forecast accuracy and working capital efficiency through processes such as S&OP/SIOP and technology

• Lead evaluation (in conjunction with our enterprise systems team), optimization and, if applicable, selection and implementation, of forecasting and replenishment systems and supporting infrastructure.

• Drive continuous improvement in forecasting, inventory management and supply chain efficiency metrics.

• Optimize end-to-end supply chain processes including sourcing, lead times, logistics, and inventory flow.

• Collaborate with Partner Management to establish structured sourcing models and strengthen supplier performance frameworks.

• Establish and monitor KPIs across supply chain, merchandising, and supplier performance to drive accountability and continuous improvement.

• Collaborate cross-functionally with Product, Marketing, Distribution, and Technology to align planning and execution.

• Identify and mitigate supply chain risks to ensure continuity, stability, and compliance.

• Oversee operating plans, budgets, and working capital performance for the function.

• Lead and develop a high-performing team, building leadership capability and organizational scale across supply chain and merchandising.

What You Bring

Required:

• 10+ years of experience in supply chain, merchandising, procurement, or related functions, with significant, progressive senior leadership experience.

• Proven experience leading end-to-end supply chain operations in a retail, ecommerce, or distribution environment.

• Demonstrated acumen regarding  merchandising, category management and assortment strategy.

• Experience implementing planning and replenishment systems and improving forecasting accuracy at scale.

• Demonstrated growth mindset and AI first mentality.

• Strong financial acumen, including experience managing budgets, margins and working capital.

• Track record of leading cross-functional initiatives and influencing senior stakeholders.

• Experience building and developing high-performing teams and leaders.

• Bachelor’s degree in Business, Supply Chain, or related field.

Preferred:

• MBA or equivalent graduate-level education.

• Experience leveraging AI or advanced analytics within supply chain or merchandising functions.

• Experience scaling operations in a high-growth or multi-channel environment.

Why Fullscript   Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.   What to Know Before You Apply   We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.   Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.   All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.   We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.   Learn More   www.fullscript.com @fullscriptHQ on instagram Let’s make healthcare whole