GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.
Working at GEA Group has significant benefits:
• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses
Responsibilities / Tasks
- Assess sanitation problems and related issues effectively and communicate to the Dairy Direct Sales Specialists and/or customers.
- Keeps accurate record of calls, including Wash Reports, Weekly call reports and document daily activities into CRM.
- Develop your skill set as a problem solver, milk quality specialist, consultant and hygiene professional.
- Return phone calls, texts and any correspondence to customers, co-workers and managers on a timely fashion. Phone calls and texts are to be returned by end of each working day. Emails and wash reports completed and posted within two working days unless specified.
- Understand customer’s goals for milk quality and assist them to achieve them by providing problem solving solutions.
- Manage your stock inventory and reconcile monthly. Assist with inventory audits.
- Complete necessary Service Request Approval forms, Order Forms, timecards, expense reports, and necessary agreements as directed by Supervisor.
- Assist with other necessary duties when requested.
- Communicate customer service needs pertaining to work and service important to milk quality to Supervisor and/or Co-workers.
Your Profile / Qualifications
- High school diploma or equivalent.
- At least two years related experience required.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
The typical base pay range for this position at the start of employment is expected to be between $32-$35 per hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.
Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
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