ZOLL Medical is a global leader in medical technologies that advance resuscitation and acute critical care. Across Australia and New Zealand, ZOLL partners with hospitals, emergency services, and public safety organisations, underpinned by a strong commitment to quality, compliance, and patient safety. The Quality, Safety & Customer Assurance Coordinator, ANZ is a key cross-functional role responsible for the coordination, implementation, and ongoing management of Workplace Health & Safety (WHS), Quality Assurance, ISO compliance, and Customer Assurance activities across the ANZ business.
This role will report directly to the Country Manager (ANZ) and work closely with HR for policy governance and alignment. The position is focused on execution, enforcement, audit readiness, and continuous improvement, ensuring all frameworks are embedded effectively across the organisation.
A critical component of this role is ownership and coordination of ISO audit processes, alongside active engagement with external compliance providers.
RESPONSIBILITIES
Workplace Health & Safety (WHS)
Drive implementation and enforcement of WHS policies across ANZ
Ensure compliance with Australian WHS legislation and internal frameworks
Maintain WHS registers (incidents, hazards, risk assessments, training records)
Lead incident reporting, investigations, and corrective actions
Conduct site inspections, audits, and risk assessments
Deliver and coordinate WHS training and retraining programs across all teams
Support managers with WHS responsibilities and compliance requirements
Management of Psychosocial Hazards and Safety
Battery Storage Management
Create a safe and compliant workplace following all WHS principles and guidelines by implementing all safety policies (Wardens, EP’s etc).
Quality Assurance & ISO Compliance
Coordinate and support all ISO audit activities (internal and external)
Maintain audit readiness across the business, ensuring documentation is accurate and up to date
Manage quality documentation, SOPs, and compliance records
Track and follow up on Corrective and Preventative Actions (CAPAs)
Partner with global and APAC Quality teams to ensure alignment with standards (e.g. ISO 13485, ISO 9001)
Support continuous improvement initiatives across operational and service functions
Regulatory Affairs & External Liaison
Act as a key liaison between ANZ and Regulatory Affairs (RA) teams and external providers
Coordinate documentation and compliance requirements with external RA consultants and partners
Support regulatory submissions, audits, and compliance activities where required
Ensure alignment between WHS, Quality, and regulatory obligations
Customer Assurance
Coordinate customer complaints, quality issues, and escalations
Ensure all customer-related issues are documented, investigated, and resolved in line with compliance requirements
Maintain customer assurance records and reporting
Identify trends and work with internal teams to improve customer outcomes
Administration & Reporting
Maintain accurate and audit-ready records across WHS, Quality, and Customer Assurance
Prepare reports, dashboards, and compliance updates for leadership
Track completion of training, audits, and compliance activities
Support rollout and communication of policies and procedural updates
Key Relationships
Country Manager (ANZ)
HR (policy governance and oversight)
APAC / Global Quality & Regulatory Affairs teams
External RA and compliance providers
Operations & Warehouse
Technical Services
Sales & Clinical Teams
Customer Service
Finance
Back Up Responsibilities (as needed)
Handling Customer Enquiries
Credit Note Process/ Credit Authorisation
Product Returns Process
Sending Quotes to Customers
REQUIREMENTS
Tertiary qualifications in WHS
Strong communication skills.
Attention to detail.
Flexible
Experience in WHS, Quality Assurance, Compliance, or Regulatory environments
Strong understanding of Australian WHS legislation
Experience supporting or coordinating ISO audits
Strong administrative and documentation skills
Ability to manage multiple stakeholders across functions
