Territory Manager - Gloria Jean's Coffee (NSW)

Are you passionate about helping businesses grow and deliver great customer experiences? Retail Food Group is looking for a Territory Manager to coach franchise partners, drive sales, and support store success across our New South Wales Gloria Jean’s network

About Us

Retail Food Group (RFG) is a global food and beverage company headquartered in Queensland. As Australia’s largest multi-brand retail food and beverage franchise owner, we proudly roast and supply high-quality coffee in Sydney and own and produce our iconic Beefy’s pies and sweet treats right here in Queensland. We’re committed to achieving strong results and supporting our franchise partners, all while fostering a friendly, inclusive environment that values both our partners and our people.

What you’ll be doing:

• Support Franchise Partners across NSW in developing and executing business plans to drive growth in store
• Identify opportunities to increase sales and customer counts through store visits, data analysis, and customer feedback.
• Provide coaching, insights, and tools to strengthen in-store systems and improve profitability.
• Conduct regular store visits and performance reviews across NSW to monitor standards and action plans
• Analyse P&L performance to identify cost efficiencies and growth opportunities.
• Collaborate with the Retail Operations team to share best practices and maintain consistency across the network.
• Build strong, supportive relationships with Franchise Partners, promoting a culture of trust, accountability, and success.

What we’re looking for:

We’re looking for a driven and people-focused professional who thrives on building strong business relationships and driving performance. You’ll bring experience in multi-site or franchise operations, with the ability to coach and support partners to achieve commercial growth. Analytical and hands-on, you’ll identify opportunities, implement action plans, and improve in-store performance. A natural communicator with strong business acumen, you’ll combine strategic thinking with practical problem-solving to deliver measurable results across your territory.

You’ll also bring:

• Understanding of and experience with small business owners / franchise partners
• Experience within a food retail/hospitality environment (coffee experience ideal)
• Highly motivated with ability to problem solve and work autonomously
• Strong written and verbal communication and presentation skills
• Exceptionally detail-orientated and organised
• Strong understanding of P&L management
• Demonstrated ability to handle multiple tasks simultaneously, with a sense of urgency.
• Current valid driver’s licence, reliable vehicle and ability to travel (interstate or locally) as required

What’s in it for you?

• Join a business on the move, where you can make a real difference
• A fun and vibrant team that values collaboration and creativity
• Enjoy perks that go beyond the basics – Including mental health leave, birthday leave, paid parental leave, WHEREFIT discounts and exclusive Employment Hero rewards!
• A supportive environment that encourages professional growth and career development

Keen to be part of something exciting?

At RFG, we’re not simply ticking boxes – we’re redefining the way we work, lead, and grow. You'll be part of an organisation that values innovation, fosters a strong culture, and is committed to making a meaningful impact. If you're ready to contribute to a dynamic and forward-thinking environment, we’d love to hear from you.

👉 Apply now and help us build something great.

At Retail Food Group, we believe that a diverse and inclusive workplace is key to fostering innovation and success. We are proud to be an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or marital status. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. Join us and be part of a team where your unique perspectives and experiences are valued and encouraged.

For more information about RFG visit: www.rfg.com.au