Manager, IT Service Management, K Group

Do you enjoy improving services and making everyday work easier for others?

At K Group, IT service management supports operations across the organization. We are looking for a Manager, IT Service Management to join our team and work hands-on with ServiceNow development and configuration management together with business and IT teams and our IT service providers.

About the role
In this role, you get to shape how our organization works by turning business needs into practical ServiceNow solutions that make everyday work smoother and data more reliable. You’ll partner closely with stakeholders, process owners, and our ServiceNow platform team to prioritize what matters most and drive real adoption. From clarifying requirements and planning work to supporting testing and releases, you’ll help ensure changes are delivered smoothly and with high quality. You’ll also take on the CMDB Configuration Manager responsibilities, helping keep our configuration data accurate, trusted, and truly useful.

Why join us?

• Work on business-critical services that keep everyday operations running for millions of customers
• Have a hands-on role with visible impact across daily IT services and a wide range of responsibilities
• Grow your expertise in a large, modern IT organization
• Gain broad exposure to different teams, services and business areas

What else do we offer

• For office days - modern office with several accommodations (e.g., collaboration and break areas throughout the office, gym, health care services, restaurant and cafeteria…) along good connections in Kalasatama, Helsinki.
• Modern work tools and numerous opportunities to learn and network as a future professional.
• Extensive employee benefits unique to the K group. These include, among others: Culture & sport benefit (ePassi), shopping benefits that apply in K-Group stores and staff shops (K-Citymarket, K-Supermarket & K-Market, K-Rauta, Intersport, Budget Sport), own occupational health care services and leisure time accident insurance. You are also entitled to a car benefit according to our company policy.

At K Group we have a dynamic work community that focuses on well-being at work. For example, we provide several opportunities for growth: training, e-learning courses, and other opportunities for professional development and career growth. We also support a healthy work-life balance and encourage a positive work culture that promotes open communication, teamwork, and collaboration.

To succeed in this role, we believe that you need to have the following:

• Strong analytical and problem-solving skills to translate complex business needs into clear, structured requirements
• Excellent communication skills in Finnish and English, with the ability to communicate technical concepts and business needs between technical and non-technical audiences
• Ability to facilitate workshops and interviews to capture accurate, complete requirements
• Ability to work effectively both independently and as part of a team
• A proactive mindset and willingness to learn new ServiceNow features and continuously expand your knowledge
• A genuine desire to help others, with the confidence to drive change

Your skills and background:

• Relevant ServiceNow certifications (e.g., Certified System Administrator (CSA), Certified Implementation Specialist – ITSM, or Business Analyst)
• Experience with additional ServiceNow modules (e.g., HRSD, ITOM)
• Experience coordinating UAT, creating test cases, and producing user training materials
• Please note you will need the existing right to work in the country you apply for. Kesko is unable to sponsor work permits or visas.

Piqued your interest? Next steps

The application period ends on 31.5.2025, but we will process applicants already during the application period - so don't be late. The work on the task starts as soon as a suitable person is found. All candidates will be informed within couple weeks after the application period has ended. The chosen candidate is required to take a drug test as part of their pre-employment health check before an employment relationship can be established.

For more information about the task, please contact your future supervisor Head of Cybersecurity Services and IT Service Management Sara Grönroos. Best way to reach her is by phone [+358503000757] on 20.5.2026 between 14-16 EET and 29.5.2026 between 11-13 EET

Please submit your application via the apply -link

We at K Group value diversity and believe that different backgrounds and perspectives are key to success. We strive to create a work environment where everyone has the opportunity to grow. Equality, non-discrimination, and fairness are our core principles in recruitment, compensation, and career development.