Position Summary This role is responsible for sourcing new customers and contacting existing customers for opportunities. Prospective customer requests for quotations, orders and lead times will be received by telephone, fax or email. As a representative working with a client this role will develop quotes in the time frame required, write orders, and relay pertinent order information to the customer. Communication with other departments in the process of orders and ensuring service is being provided to the customers will be required. Position Functions • Daily outbound calls to solicit new business with new or existing customers • Receive telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. • Develop and maintain rapport with customers and work to give them the best possible service. • Retrieve customer information, stock status information, the status of orders, and make changes in customer orders. • Follow up with clients and relay delivery times by working with operations and the shipping department. • Work with Credit to determine the credit status of customers. • Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes. • Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued. • Work closely with Outside Sales Representative to develop new accounts. • Take a proactive approach in calling customers to solicit new business opportunities. • Monthly customer visits • Other duties as assigned. Working Conditions This position is 40+ hours per week with on-going environment in an office setting. Travelling will be required. Physical Requirements NONE Direct Reports NONE Core Competencies • Customer Focus • Communication • Negotiating • Problem Solving • Result Focused • Teamwork • Accountability and Dependability
Preferred Qualifications • Post-secondary education in sales/marketing or an acceptable combination of education and experience • Professional demeanor and selling style • Able to build and maintain lasting relationships with customers • Exceptional verbal communication and listening skills • Self-motivated, with high energy and an engaging level of enthusiasm • Background in construction sales would be considered an asset • 1-2 years of previous experience would be considered an asset
Salit Steel is committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise us if you require accommodation throughout this process.
