Audiology Rehab Assistant, 4 days/week - Appleton Clinic

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

This position will work 4 days/week with either Tuesday or Thursdays off.

Job Summary

Assists with patient care activities, performs clerical functions, and maintains and promotes a safe, clean and organized environment for the delivery of patient care.

This position supports the audiologists physically at the Appleton Clinic in terms of:

• Checking in hearing aids/equipment

• Stocking exam rooms / taking inventory

• Preparing outbound packages

• Completing paperwork

• Providing second tester support

• Cleaning toys/rooms

Additional support for our Audiology team at large through:

• Fulfilling scheduling requests via Audiology pool in Epic

• Scheduling appointments for all sites via our work queue

• MyChart enrollment

Education:

- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) preferred

Experience:

- Previous experience in a pediatric healthcare environment preferred or relevant education


Licenses and Certifications:

- BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required
 

Essential Functions

- Demonstrates age-appropriate interactions with neonatal, infant, toddler, pre-school, school-age, adolescent and/or adult patient based on their developmental needs.

- Patient Care * Assists with patient care related responsibilities as directed by the clinician, including but not limited to preparing supplies/materials for treatment sessions and physically assisting when patients have a physical, communication, or behavioral need. * Assists with rooming and performs in-clinic check out and scheduling to enhance patient experience. Monitors the daily schedule which includes, but is not limited to, management of daily appointments, no-shows, cancelled appointments, bump list appointments, and appointments on the wait list.

- Clinic Operations * Inventories, orders and ensures that the quantity of supplies and equipment is adequate based the department needs. Orders supplies for routine care as requested by clinicians and leaders. Stocks department rooms. * Maintains a clean, organized and safe environment within all treatment areas. Ensures that hallways are free of equipment and supplies. Ensures that supplies are stored in compliance with the Joint Commission standards. * Cleans treatment areas, equipment, and treatment materials/toys after each session in collaboration with therapists. * Ensures compliance of expiration dates and refrigerator temperatures and takes action to remedy the situation if needed. * Ensures that equipment needed for patient care is available at all times. Requests equipment from storage if needed. Addresses any deficiencies or unsafe equipment with the appropriate department. Responsible for working with clinical engineering department at maintaining missing equipment report. * Collects and ensures delivery of instruments and equipment to sterile processing or food services department. * Submits work orders to facilitate smooth care delivery and a safe environment. * Communicates effectively with staff to maintain optimal clinic operations. Utilizes Voalte and other communication systems as needed within the clinic.

- Clerical Support * Greets patient and family in a welcoming manner, ensuring confidentiality and privacy. * Utilizes the electronic clinical information systems to support clinic operations and patient care. * Manages telephone calls and documents information appropriately as needed to support the Clinic Coordinator and clinic operations.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council