MidFull TimeEN
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a Digital Customer Success Project Manager to drive scalable, digital-first customer engagement across the lifecycle. This individual
contributor role will focus on designing and executing programs that improve customer adoption, engagement, and retention through targeted, data-driven
digital experiences.
You will partner closely with Customer Success, Marketing, Product, and Operations to deliver programs that help customers realize value from Proofpoint
solutions while scaling impact across a global customer base.
Your day-to- day
Digital Customer Success Programs
Design and execute digital customer success programs that support onboarding, adoption, and ongoing engagement
Build and manage a calendar of digital touchpoints, including email campaigns, in-product messaging, webinars, and lifecycle journeys
Apply digital CS best practices such as segmentation, personalization, and journey orchestration to deliver relevant, timely customer experiences
Support scalable tech-touch engagement models to complement high-touch Customer Success efforts
Customer Advisory Board (CAB) & Community Initiatives
Establish and manage a digital-first Customer Advisory Board (CAB)
Identify and recruit customers aligned to strategic segments
Plan agendas, facilitate sessions, and capture actionable insights
Partner with internal stakeholders to operationalize feedback
Support monthly customer office hours and webinars
Coordinate logistics, speakers, and content
Drive attendance and engagement
Ensure post-event follow-up and content distribution
Program Execution & Cross-Functional Collaboration
Independently manage end-to-end program execution, from planning through delivery and optimization
Partner with Customer Success, Product Marketing, and Product teams to align messaging and priorities
Develop and maintain program playbooks, templates, and documentation to ensure consistency and scalability
Reporting, Analytics & Optimization
Define and track key performance indicators (KPIs) for digital programs (e.g., engagement, adoption, retention, NPS)
Analyze program performance and customer behavior to identify trends and opportunities
Use data to continuously optimize programs and campaigns
Build and deliver reports and dashboards to communicate impact to stakeholders
Required Qualifications
5+ years of experience in Customer Success, Digital/Lifecycle Marketing, or Program Management
Strong understanding of digital customer success best practices, including:
Customer segmentation and journey mapping
Lifecycle and triggered communications
Scaled (tech-touch) engagement models
Proven ability to independently manage programs and projects in a cross-functional environment
Working knowledge of generative AI tools (e.g., ChatGPT, Amazon QuickSight/QuickSuite) to improve content creation, program efficiency, or analytics
Strong analytical and problem-solving skills, with experience using data to drive decisions
Excellent written and verbal communication skills
Preferred Qualifications
Experience building or supporting Customer Advisory Boards (CABs) or customer communities
Familiarity with marketing automation, webinar platforms, and customer success tools
Experience supporting virtual events, office hours, or customer education programs
Experience in B2B SaaS environments
What Success Looks Like
Increased customer engagement across digital programs and touchpoints
Measurable improvements in product adoption and customer retention
Strong participation and actionable insights from CAB and customer programs
Data-driven program optimization with clear reporting on impact
Key Attributes
Self-starter who can operate effectively as an individual contributor
Strong program management and organizational skills
Customer-focused with a passion for delivering value at scale
#LI-CB1
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
