About HCC/CCI & Crown Community Development
Henry Crown & Company/CC Industries is a Chicago-based, privately-held company that manages business, philanthropic, and family interests on behalf of a multi-generational family. The business ventures fall into broadly-defined categories: wholly-owned operating companies, public and private equity investments, and real estate. The enterprise also supports individual and collective giving through Crown Family Philanthropies and provides traditional family office services across generations. The enterprise employs approximately 350 professionals in the areas of investment management, corporate development, financial operations, tax, research and innovation, human resources, information technologies, and legal.
Crown Community Development (CCD) is a division of HCC that focuses on the acquisition, improvement, and development of land for the benefit of residential and commercial real estate. Crown Community Development is proudly known for its passionate team, amenity-rich environments, and first-class premier residential and commercial real estate developments across the nation.
Why work for us?
We are a private enterprise with more than a 100-year legacy and track record of financial success, supporting our communities, and taking care of our employees. We plan strategically with a long-term time horizon and an integrated approach to access superior opportunities and optimize financial results. Integrity, collaboration, and dedication are cornerstones of our workplace culture that create rewarding professional experiences.
Position Description & Schedule
This position works out of the Amblebrook Welcome Center located at 25 Lively Stream Way, Gettysburg, PA 17325.
The Community Information Specialist is a part-time, customer-facing sales support role that helps move prospects through the community sales process. This position serves as a knowledgeable first point of contact for prospective residents by providing timely follow-up, coordinating appointments, conducting engaging in-person tours, and sharing accurate information about the community, amenities, builder offerings, and available resources.
In addition, the Community Information Specialist supports daily sales operational needs including appointment scheduling, maintaining inventory records, assisting with marketing and promotional events, and preparing materials for tours and special events. Works shifts are generally scheduled between 9:30 a.m. and 5:00 p.m., based on business needs and employee availability.
- Position requires a minimum of one shift per week and may be scheduled up to 20 hours per week, with additional hours possible based on business need and availability.
- Total hours will not exceed 28 hours per week.
- Must be available to work at least one weekend per month, either split or consecutive days. A second weekend may be required occasionally based on coverage needs.
- Occasional on-call or short-notice coverage may be requested when team members are absent or business needs require additional support.
Responsibilities
- Effectively capture and convert customer traffic into viable sales prospects for onsite homebuilders by creating desire for customers to visit our community.
- Create a positive experience for our internet customers with email, online live chat, and phone calls.
- Provide immediate or same day email or telephone response to all internet customer requests.
- Educate customers on current/future community and product offerings.
- Promote use of prospect app to drive onsite traffic.
- Assist with management of community app to drive onsite traffic.
- Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed.
- Follow-up with customers per the follow-up program outline.
- Partner with the Home Builder Sales Agent(s) as appropriate to provide an extraordinary experience to our prospective future homeowners throughout the sales process.
- Occasionally, manage and distribute electronic marketing collateral to prospective customers who visit website.
- Create and effectively manage a customer database which includes interest lists.
- Complete and utilize provided tracking and reporting tools to manage the prospecting process and provide transparency of daily activities.
- Have a competent understanding of the community amenities and overview of builder products.
- Coordinate with Builder Sales Agent(s) efforts to improve collection of email contact information as part of customer registration process.
- Monitor website data, digital photography, illustrations, and virtual tours on community website.
- Attend builder sales meetings, participate call campaigns and training programs.
- Coordinate traffic efforts and reporting.
- Perform all other duties as assigned.
- Provide backup support for sales, marketing, tour, appointment, reporting, and guest-facing activities when other team members are out of the office.
- Assist with special projects, administrative tasks, or event preparation as assigned.
Qualifications
- High school diploma or GED required, but will accept equivalent work experience.
- Prior experience in customer service, sales, hospitality, leasing, real estate, community relations, or a related customer-facing role preferred.
- Strong interpersonal, verbal, and written communication skills.
- Ability to create a welcoming and professional experience for prospective residents, homebuyers, guests, builders, and internal partners.
- Strong organizational skills and ability to manage follow-up, scheduling, materials, and prospect information accurately.
- Comfort using email, phone, online chat, websites, customer databases, community applications, and other digital communication tools.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
- Ability to work independently, prioritize tasks, solve routine problems, and self-manage daily activities with appropriate guidance.
- Ability to accept feedback, learn new sales and technology skills, and contribute to a collaborative team environment.
- Ability to understand and follow company policies, posted work rules and procedures.
The Pay Range: $17 per hour.
Don’t meet every single requirement? Studies have shown that women, members of the LGBTQIA+ community, individuals experiencing disability and BIPOC are less likely to apply to jobs unless they meet every single qualification. At HCC/CCI we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
