Associate Manager, Technical Services

About Us:

Established in 2007, CDC Data Centres is Australia and New Zealand’s leading operator of secure, world-class data centre facilities. CDC plays a unique role in the fabric of the nations in which we operate, and we take this responsibility very seriously.

With multiple facilities across Australia and New Zealand, CDC’s diversified operations provide large-scale secure data centre campuses that support co-location, dedicated and hyperscale compute environments, with all campuses interconnected with high-speed carrier grade networks.

At CDC, we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. 

About the Role:

In this role, you will lead your team to deliver a world-class customer experience by ensuring the facilities operate securely and without interruption. Your responsibilities will include managing site logistics, security, general maintenance outside of technical zones, and ensuring the internal and external presentation of the facilities is top-notch. Additionally, you will handle escalations and ad hoc business priorities promptly, ensuring all services meet high standards.

Other duties include:

• Oversee daily operations of Data Centre facilities, ensuring uninterrupted service and effective risk management.
• Mentor and guide staff, contributing to their development and knowledge sharing.
• Manage customer interactions, service provider relations, and the onboarding of clients, contractors, and staff.
• Assist in procurement activities, maintenance contracts, and obtaining necessary certifications for facility compliance.
• Contribute to and manage the site expense budget while supporting broader financial and operational objectives.

What’s in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy - Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC’s offers staff and their family’s inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About you:

We are seeking a leader with experience overseeing the day-to-day operations of data centres or similar critical environments. This role offers the opportunity to deepen your expertise within the rapidly growing data centre industry, gaining exposure to complex infrastructure, systems, and large-scale operations.

• Proven experience supervising or coordinating technical teams, contractors, and suppliers supporting critical infrastructure
• Strong focus on maintaining system reliability and uptime, minimising disruption to clients and operations
• Experience coordinating maintenance across electrical, mechanical, and fire systems
• Comfortable using monitoring systems (e.g. BMS/SCADA) to oversee site conditions, respond to alerts, and support root cause analysis
• Strong capability in technical troubleshooting and process improvement, particularly in high-pressure environments
• Able to communicate effectively with both technical and non-technical stakeholders, ensuring clear and concise updates
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.