About the Role:

Grade Level (for internal use):

13

Business Context: India represents the largest region of S&P Global, and the India People Solutions team comprises of People Services, Regional People Advisory and M&A. The People Services team focuses on implementation of end-to-end hire to retire lifecycle processes and delivery of HR services to colleagues across the region, with a focus on automation, risk management and compliance to consistently deliver a people forward experience, in line with enterprise standards.

The Team: The India People Services Lead role is a people leader role leading a mid-sized team and reporting to the Vice President – People, India. The incumbent is a key member of the India People Solutions leadership team and is expected to work effectively in a matrix functional structure with COEs, Regional People Advisors, M&A and Global People Partners as well as cross-functional business stakeholders (including finance, legal, risk, site leadership, etc.) to create value at a regional and enterprise level.

Expected Role Impact: The incumbent is expected to provide strategic thought leadership and lead the people services team to ensure end-to-end execution and consistent high performance, while catalyzing technology-enabled transformation in process design and continuous improvement in ways of working. They are expected to partner with the India People Solutions ecosystem as well as the global people services and people technology ecosystem to develop best practices and add significant value through advanced process improvements and cutting-edge technology implementation that enable the enterprise people function to be agile and future ready.

Responsibilities:

• Drive day-to-day functioning of the India people services team to deliver people operations at scale by ensuring a focus on meeting SLAs with quality, consistency and excellence. Develop and streamline processes to improve the service delivery experience on an ongoing basis. Partner with ServiceNow team to analyze data and trends to look at continuous opportunities for improvement and translate plans into clear outcomes

• Ensure compliance and risk management

• Envision and transform the people services ecosystem to ensure we are leveraging technology to bring in efficiencies and forward-looking processes. Create impact in India region and partner with other regional people services teams and the enterprise people technology team to catalyze impact globally  

• Lead the people services team with a focus on clarity, innovation, continuous learning and development to enable team members to grow in line with their purpose and potential, while delivering on enterprise expectations

• Collaborate with stakeholders across the people function and business to understand the S&P Global business and operating ecosystems and drive business-relevant solutions

What We Are Looking For:

• 12-15 years of experience in HR shared services or Operations in large, global, complex, technology-enabled, forward-looking organizations, within the fin-tech industry or large-scale data-based businesses, including employee data management, hire to retire process implementation, benefits administration, compliance, vendor governance, etc.  

• Essential: Hands-on experience in conceptualizing and leading transformation in processes and ways of working

• Essential: Experience in effectively leading mid-sized teams  

• Master’s degree in HR or Operations or Bachelor’s degree in HR or Operations with significant experience in transformation and HR shared services

• Technology-savvy approach and high-degree of proficiency in Workday, Service Now

• Strong analytical and data visualization skills. Should be able to understand and leverage complex global data dashboards with foresight to dissect complex problems and create actionable insights/options for business action and impact

• Mindset of collaboration, agility and change-readiness, and comfort in dealing with ambiguity

• Curiosity to explore and leverage advanced analytics and emerging GenAI-enable capabilities to enhance people services impact

• Detailed-oriented approach to getting things done with quality, while delivering with speed

• Moderately strong business and financial acumen

• Strong appetite for self-driven learning to build own capabilities

• Strong influencing skills

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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HUMRES103.2 - Middle Management Tier II (EEO Job Group)