Exchange Application Support Associate

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Role : Application Management Associate (Exchange Integration Support)

Responsible for defining the most suitable solution for the system and providing the necessary support and assistance for system-related issues in the maintenance phase of the account.  Guarantees optimal system performance through checks and system monitoring.

Tasks 

In addition to the tasks common to all STRADA employees, the specific tasks for this position are:  

Change Implementation:

·         Aids make estimates for the development of allowed ad hoc system requirements by the customer.

·         Collaborates with the Products team in resolving issues and raising new functionalities to be added to the standard product as is required by the customers

·         Ensures compliance to the Strada Exchange and People standard

·         Resolves medium complexity problems related to the functional environment of the application

·          Ensures proper implementation of the solution in different environments (Development, Test and Production)

Maintenance and Support

·         Resolves medium complexity problems related to the functional environment of the application

·         Performs testing for system fixes to ensure the solution works.

·         Supports the client on queries regarding application functions.

·         Conducts routine checks for preventive maintenance on the system

·         Solves easy and medium complexity problems related to the application environment, using functional knowledge of the parameters in the system and the knowledge of legislation in the country

·         Performs unit testing of these parameterization results, carrying out the necessary tests in a testing environment.

·         Maintains up-to-date documentation of solution documents and technical specifications both on the client and standard levels.

Qualifications

In addition to the common skills all STRADA employees the specific for this position are:  

·         Has knowledge of HR pre-, post-, and payroll processing.

·         Has Functional knowledge of HR concepts and technologies such as SAP HCM / Peoplesoft / euHReka / Workday / SuccessFactors

·         Can work on multiple projects simultaneously

·         Has knowledge in data migration processes (STRADA Exchange Service Support)

·         Functional knowledge of HR concepts and technologies such as SAP HCM / Peoplesoft / euHReka / Workday / SuccessFactors

·         Knowledge and experience with the following technologies:

o    WebMethods 9.2 - ESB

o    SQL

o    XSLT

o    Java

o    Ruby on Rails

o    MongoDB

o    Javascript

o    Webservices (WSDL, REST)

·         Knowledge of integration technologies such as SAP XI/PI not required but good to have

• Motivation and desire for improvement  
• Commitment to the customer and the company  
• Motivated to achieve excellence  
• Orientation to the process of continuous improvement  
• Positive collaboration and anticipation to the needs of others  
• Encouraging the professional development of team members  
• Leadership and motivation   
• Ability to adequately assess the commitments acquired and set priorities  
• Ability to work in a changing environment  

• Ability to identify the expectations and needs of the team members  
• Ability to set goals and objectives to the team members (challenging but achievable goals) 
• Capacity for analysis and problem solving  
• Be an assertive communicator and transmit the information clearly  
• Ability to plan and lead team meetings  
• Capacity of active listening and empathy  
• Ability to act professionally in difficult situations and to take the necessary actions 
• Ability to work with teams in different locations  
• Capacity to organize, plan and supervise work  

Required Education
 •         Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Science & Technology or equivalent.
 

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.