EntryFull TimeENAsia/Pacific
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
To learn more about us, visit stradaglobal.com
Job Responsibilities:
• Be responsible for the benefits administration for client’s employees located in APAC/EMEA region.
• Resolves cases and enter benefits data in the system for our client’s employees.
• Collaborates with the client to resolve requests they may have related to a project.
• Defines the processes to support the service delivery of the International Benefits solution aligned to the
global strategy, from a process and client value creation perspective.
• Provides input in the process design and technology capabilities to ensure optimal process support from
a benefits perspective.
• Contributes to projects utilizing standard project management disciplines.
• Takes an active part in Process Transition from Client to Strada office.
• Works daily with other Strada Colleagues, third-party providers, and client contacts to ensure seamless
process delivery for our clients’ employees.
• Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Develops benefits system for new client project requests based upon complete plan rules.
• Problem solves issues by analyzing benefits system to determine gaps in functionality as compared to
client plan rules to arrive at the true root cause of an issue.
• Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet
systematic specifications.
• Provides creative solutions to continuously improve and optimize client delivery.
• Participates in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.
• Identifies and suggests ways in which systems and procedures can be improved to enhance the business.
Requirements:
• Excellent proficiency in English language.
• Graduate from any stream / 3-year diploma.
• Experience in BPO/HRO will be an advantage.
• Extensive analytical and problem-solving skills.
• Strong attention to details.
• Great Time management skills.
• Experience in MS Office applications.
• High level of self-motivation and proactivity.
• Spotless record and strong ethos.
• Keen and willingness to learn.
• Commitment to achieve deadlines.
• Willingness to work in rotational & night shifts
At Strada, our values guide everything we do:
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
