MidFull TimeEN
At Bromford Flagship Livewest, we believe everyone deserves a safe, secure and warm place to call home. As our M&E Co‑ordination Manager, you will play a vital part in making that happen – leading the coordination of mechanical and electrical services that keep our customers safe and supported every day.
You’ll lead the M&E Coordination function across heating, electrical and facilities services, ensuring cyclical servicing, maintenance, repairs and installation programmes are planned, coordinated and delivered efficiently. You’ll turn operational plans and service demand into clear priorities, achievable schedules and well‑coordinated workloads, using insight and data to stay on top of live work, performance trends and emerging risks.
This is a role for someone who is customer driven, ambitious for better outcomes, and ready to go all‑in on improving services for customers and colleagues alike.
Leading and developing Team Leaders and their teams across multiple M&E workstreams to deliver a brilliant, customer‑centred service.
Coordinating internal engineers and external contractors to deliver safe, compliant and efficient services at scale.
Ensuring statutory, regulatory and contractual obligations are met through strong controls, accurate records and robust assurance processes.
Using performance data, KPIs and service insight to manage delivery, identify risk and drive continuous improvement.
Taking ownership of complex, high‑risk or escalated customer issues and complaints, resolving them fairly and capturing learning to improve future outcomes.
Acting as a visible leader and decision‑maker in a fast‑paced operational environment, supporting teams through change and transformation.
For more details please see the Part I Play Statement
You’ll bring experience of leading managers or team leaders in a customer‑focused, operational service environment, with a strong background in M&E, housing maintenance, facilities management or similar regulated services.
You’re confident managing performance through data and insight, comfortable using electronic scheduling, asset and works management systems, and committed to maintaining high‑quality records to support compliance, audits and legal processes.
You communicate clearly and inclusively at all levels, handle complex situations with confidence, and stay calm, resilient and solutions‑focused when things get busy. You’re motivated by making a real difference for customers and take pride in building high‑performing, accountable teams.
You’ll also be excited by developing your leadership capability, strengthening succession planning and talent development, deepening your use of data to shape decisions, and leading teams through change and new ways of working.
Flagship is part of Bromford Flagship LiveWest – a place‑based affordable housing provider supporting almost 300,000 customers across England. We exist to enable people to thrive, providing homes and services that genuinely make a difference to lives and communities.
Our values guide how we work every day:
Customer driven – putting customers and their safety at the heart of every decision
Ambitious – always looking for better, smarter ways to deliver great services
All‑in – working together, owning problems and following things through
You’ll be joining an organisation with a strong social purpose, where your leadership will directly impact customer safety, service quality and colleague experience. We’re committed to continuous improvement, inclusive leadership and creating an environment where everyone can do their best work.
