EntryFull TimeEN
We’re excited to share a fantastic opportunity for someone to join us as a Housing Officer. This is a role where you’ll make a real and lasting impact, supporting customers to enjoy their homes, sustain their tenancies, and feel part of a thriving community.
12 month FTC / secondment for internal candidates | 37 hours per week | Monday–Friday
Location: This role will cover West Suffolk including Bury Newmarket, Haverhill, Mildenhall. Travel to other eastern operational areas will also be required.
Due to the nature of this role you will be regularly on the road, so a company vehicle will be provided.
As a Housing Officer, you play a key role in delivering a proactive and supportive tenancy management service that enables customers to enjoy their homes and sustain their tenancies. You work closely with tenants to understand their needs, offering tailored support in areas such as safeguarding, hoarding, mental health, and property condition concerns. You also assist your Housing Manager in delivering the organisation’s Housing Made Simple vision by ensuring compliance with legislation, policies and procedures. In addition, you manage a personal caseload, help address tenancy breaches and tenancy fraud, and consistently focus on providing outstanding customer service that makes a meaningful difference to residents’ lives.
Exceptional communication skills, including the ability to deliver complex or difficult messages clearly and empathetically.
Ability to listen, empathise, and act in the best interest of tenants, including working one‑to‑one in their homes.
Strong organisational skills, with the ability to prioritise and manage a caseload based on urgency.
Proficient user of Microsoft Office.
Educated to GCSE standard (or equivalent).
Full UK driving licence
Please see the attached The Housing Officer The Part I Play Statement, for responsibilities and requirements details.
Please click here to see full benefits package details.
To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.
Closing Date: 27th May 2026 (Midnight)
Interview Dates: 4/5th June
About Us
Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.
